Case Study: New Orleans Int'l Airport achieves centralized, scalable security and faster incident response with NICE Situator (NICE Systems)

New Orleans International Airport - Customer Case Study

Louis Armstrong New Orleans International Airport, the region’s primary commercial airport, needed to dramatically improve security and safety operations after Hurricane Katrina. The airport’s goal was to eliminate siloed information across multiple systems, ensure coordinated and approved emergency response plans as the area’s primary evacuation center, and build a scalable platform to meet evolving regulatory and technology requirements.

NICE Situator was deployed as a centralized security operations platform that integrates CCTV, fire alarms, access control, dispatch and other feeds, correlating data to give operators a single, consistent view. The solution reduced dispatcher screens from 12 to two, placed incidents in geographic context, automated adaptive pre-planned responses with escalation, streamlined incident handling and improved situational awareness — all on an open architecture that can scale and extend into the emergency operations center and external agencies.

New Orleans Int'l Airport

John Lyon

Telecommunications Manager, Louis Armstrong International Airport