Case Study: Las Vegas Metropolitan Police Department achieves 25% faster incident reconstruction and consistent evidence sharing with NICE Systems

Streamlining 9-1-1 Incident Reconstruction and Sharing of Records

The Las Vegas Metropolitan Police Department (LVMPD), the primary PSAP for Las Vegas and Clark counties handling over 3.5 million calls and 1.5 million incidents annually, faced a growing backlog of evidence requests. Its research office processes about 400 cases per month from a wide range of internal and external requestors, but legacy tools did not track incident reconstruction work, causing duplicated effort and inconsistent record distribution.

LVMPD implemented NICE Recording for Airbus VESTA 9‑1‑1 and Motorola radio communications plus NICE Inform Organizer to assemble, organize (by CAD event with subfolders), secure, retain, and distribute recordings. The system enables role-based access, automated retention/litigation holds, and easy sharing, reducing duplicate work and improving collaboration—delivering a 25% efficiency gain, more consistent records distribution, and higher team satisfaction.

Las Vegas Metropolitan Police Department

Stacy Fason

Research Assistant and Communications Training Officer