Case Study: Broome County Emergency Dispatch achieves faster investigations and rapid evidence sharing with NICE Systems' Scenario Replay

Big Picture and Big Benefits for Broome County

Broome County Emergency Dispatch/911 in Binghamton, NY, handles about 1,400 calls a day for 62 police, fire and EMS agencies and needed faster access to recordings and cost‑effective long‑term storage to support investigations and operations. In 2004 the center replaced its DAT system to address the challenge of managing high call volumes and reconstructing incidents quickly and reliably.

NICE’s 112‑channel recording solution with Scenario Replay provides advanced multi‑channel search (by time, channel, ANI/ALI, unit/talkgroup IDs) and chronological sequencing of phone and radio audio, with four months of online storage and a two‑year DVD archive. The result: quicker incident reconstruction and delivery of .wav evidence to the district attorney, roughly twice‑as‑fast processing of requests, and clear gains in investigations, QA/QI, dispatcher training, cost savings—and overall public safety.

Broome County

Brett Chelllis

Communications Supervisor