Case Study: Check Into Cash achieves improved collections performance and revenue growth with NICE Systems (CXone)

Check Into Cash Boosts its Collection Team’s Performance with CXone

Check Into Cash, a national leader in short-term direct lending with 800+ stores, needed to modernize its collections contact center. The collections team was still on a legacy Genesys PBX dialer that lacked reporting, live monitoring and coaching capabilities, leaving managers without visibility into conversion rates, right-party connects or after-call work.

By migrating collections to NICE CXone (Omnichannel Routing and Personal Connection), the company gained real-time performance visibility, blended dialing, quality management integration and better coaching tools. Implemented using internal resources, the switch increased right-party connects and collections revenue, improved call quality and agent engagement, and reduced infrastructure and deployment costs.

Check Into Cash

Sandra Jacobs

Contact Center Support Manager