Case Study: EXTREMETIX achieves business continuity and call center efficiency with NICE Systems

EXTREMETIX - Customer Case Study

ExtremeTix, a growing ticketing service provider, was hampered by aging on‑premise call‑center hardware and limited disaster recovery. When Hurricane Ike knocked out power and phone lines, their legacy system left them unable to take calls, creating an urgent need for business continuity and more efficient call‑center management.

They deployed inContact’s cloud‑based contact center SaaS, enabling agents to work from a hotel, homes, cell phones or any location with internet—without installing phones or servers. The solution restored uptime during the storm, added remote monitoring, call recording and reporting, reduced handle times and headcount (saving about $52K/year), and delivered higher efficiency and customer/client satisfaction.

EXTREMETIX

Mike Hergert

Chief Technology Officer