Case Study: Westminster Police Department achieves 50% faster incident reproduction with NICE Systems' NICE Inform Elite

Westminster Police Department Cuts Time to Recreate Incidents by 50% with NICE Recording and CAD System Integration

Westminster Police Department in Colorado, which handles roughly 260,000 calls a year, faced a time-consuming, error-prone process for recreating incidents: supervisors had to manually cross-reference CAD chronologies with separate audio recordings to satisfy requests from detectives, courts, or prosecutors while short-staffed and juggling multiple duties. This inefficiency delayed evidence delivery and added administrative burden across the communications division.

By integrating NICE Inform Elite recording with Hexagon CAD and using NICE’s organizer, player and analytics tools, recordings are automatically matched to CAD case numbers and displayed on a synchronized timeline with key incident events. The result: incident reproduction time was cut by 50%, requests can often be fulfilled same-day or within minutes, supervisors regain time for other duties, and the department benefits from organized evidence, QA capabilities and a full audit trail.