Genesys B2B Case Studies & Customer Successes

12301

Li Nong

Chief Marketing Officer

3 Denmark

Jonas Kristensen

Business Optimisation Manager

ABN AMRO Group

Eugenie Gijsberts

Business Consultant

Acea

Claudio Cosentino

President

Achmea

Bert Boesveld

Architect CC Infra

Actavo

Alexander Barr

Customer Services Director

AdaptHealth

Bill Lewis

Senior Director, Infrastructure and Security Engineering

Advia Credit Union

Rey Chavez

Director of the Member Contact Center

Aeromexico

Angelina Griselda Stankiewicz Chávez

Senior Contact Center Manager

Aeroporti di Roma

Marco Dottore

Head of Network and Infrastructure Project Management

Affin Bank Berhad

Syed Faizal

Head of Digital Banking & Project Director

Affin Bank Berhad

Datuk Wan Razly Abdullah Wan Ali

President and Group CEO

AFP Habitat

Valenzuela Meneses

Remote Channel Assistant Manager

AIA New Zealand

Luke Longney

Chief Technology Officer

Aioi Nissay Dowa Insurance Company Australia

Sheridan Francis

Manager, Regional Operations Center

Akbank

Ender Durukan

Senior VP Contact Centers

Al-Romansiah

Abduljalil Dabwan

Head of IT

Alight Solutions

Robin Vallango

Vice President, Customer Care Technology

Alinta Energy

Kevin Watts

Head of Customer Service Excellence

Alizz Islamic Bank

Muna Al-Khusaibi

Call Center Supervisor, Alizz Islamic Bank

AlMajdouie Motors

Yousef Almajdouie

CEO

America’s Credit Union

Dylan Mathews

Director of IT

American Heart Association

Chip Sugrue

Vice President of Customer Strategies & Affiliate Management Consultant

Amica

An Post

Aidan Hughes

Customer Service Manager

Anglicare Sydney

Roy Hazelwood

Contact Center Manager

AO.com

David Atherton

Director of Customer Experience

APM

Michael McBride

General Manager

Arvato

Gordon Dalgleish

Head of IT Solutions

Arvig

Elena Weller

Customer Experience Director

Aseguradora Del Sur

Juan Fernando Cevallos

VP of Business

Astellas

Eri Hirayama

Medical Information Center 1, Medical Communications

AstraZeneca

John DiBrango

Channel Management, AstraZeneca Pharmaceuticals

ATB Financial

Dwayne Calder

Managing Director, Insight and Enablement

ATB Financial

Dwayne Calder

Managing Director, Insight and Enablement

Atento

Jose Carlos Rocha

Projects and Business Support Director

Atomy

SungHoon Choi

IT Manager

Atos Turkey

Celalettin Ozturk

CIC Telephony Group Manager Network Security & Communication Services

Australia Post

Patrick Nesbitt

Head of Channel Optimization

Auto Trader

Mike Braid

Head of Enterprise IT

Avis Budget Group

Edoardo Peniche

Vice President Budapest Service Center

AXA Direct Life Insurance

Hideaki Saito

President & Chief Executive Officer

Axis Bank

Dayakaran Sridhar

Senior Vice President

B&H

Jerry Zorek

Business Development Manager

B&O Service

Christoph Otto

Head of IT Infrastructure and Service

BAC

Cinthya Moreno Gómez

Service Channels Corporate Director

Banco Bolivariano

Elsy Mora Morales

Head of Contact Center

Banco de Chile

Ivonne Müller

Head of Contact Center

Banco Solidario

Damián Cruz

Digital Channel Consultant

BancoEstado

Luis Chávez Tuesta

Head of Software and Product Development

Bank Hapoalim

Gideon Makleff

Executive Vice President, Back Office Operations, Bank Hapoalim

Bank Millennium

Krzysztof Ciąpała

Contact Center Development Manager

Bank OCBC NISP

Bankaya

Adrian Soria

Collections Manager

Banorte

Banzai

Alessandro Cernigliaro

Chief Operating Officer

Barmer GEK

Jörg Kaiser

Head of Call Centers

Barmer GEK

Jörg Kaiser

Head of Call Centers

BBVA Argentina

Luis Vertone

Senior Project Development Manager

BCD

Christina Bell

Vice President of Contact Center Solutions

Belfius Bank

Pascal Buyle

Head of Non-life Policies Retail

Belgacom

Gerry Cools

Manager, Sales Strategy and Development, Belgacom

Belgacom

Danny Verhaeghe

Product & Marketing Manager

Beneva

Dominique Proulx

Director, Omnichannel

Benify

Philip Hagenfeldt

Commercial System Lead

Berg-Hansen

Jan Bråthen

Head of IT Operations

Best Buy

Mick Robinson

Director of Customer Care

BetFlag

Domenico Galizia

Chief Executive Officer

Beyond Bank

Brent Alexander

National Manager, Customer Relationship Center

BIS Contact Center

Mauricio Camona

Chief Executive Officer and Founder

Bitkub Exchange

Chantika Chomchome

Chief People Officer

Blibli

Shanty Cantya

Vice President of Customer Management

Blinds.com

Martin Claggett

Director of Operations

Blue Insurance

Shane Kinahan

Head of Contact Centre

BlueLink

Marc Breiner

Director of Operations

BMW Group

Bosch Service Solutions

Jörg Fischer

Technical Vice President

bpha

Lianne Martindale

Communications Center Manager

bpost

Wim De Groeve

Operations and Organization Manager

Bradesco Next

Eder Gonzaga

Head of Customer Experience and Artificial Intelligence

Bright Horizons

Bruce Lambert

Director, Resource Planning and Reporting

Brighton & Hove Albion Football Club

Brian Kearney

Digital Systems Project Manager

Bupa Australia

James Iansek

Head of Customer Service Design and Innovation

Cablemás

Fernando Santiago

Communications, Call Center Manager, Cablemás

CallPageboy

Michelle O’Donnell

Head of Operations

Camden Property Trust

Alison Hall

Director

Campus USA

Jennifer Willis

Contact Center Branch Manager

Canadian Red Cross

Andrew George

Director of Direct and Integrated Marketing

Canal+

Frédéric Gonin

Head of Customer Relationship Digitalization, Canal+ Group

CAPITAL Card

Jill Point

Senior Vice President

CareCentrix

Fais Siddiky

Director of Operations

Carestream Dental LLC

Brian Harris

Director, Americas Remote Support

CarGarantie

Christoph Schuler

Head of Operations

Carglass

Brice-Willys Tebiro

Innovation and Improvement Manager

Carglass

Bjorn Smulders

Manager

CarTrawler

James Waghorn

Director, Customer Contact

Cathay Pacific

Kenneth Lee

General Manager, IT Solutions

CATSA

Ángel Ruiz Calonge

IT Director, CATSA

Cegeka

Luc Greefs

Director Shared Delivery Services

Cegid

Thierry Galvagni

CIO

Celadon

Mike Gabbei

Chief Information Officer

Cendris

Freek Weijtens

Director of Strategy & Innovation

Ceridian Corporation

Pamela Cook

Quality Coach, Ceridian

Cetelem

Ayres Neto

Head of Digital

China Comservice

Zhang Yi

Sales Director

Cielo

Nicolas Wsevolojskoy

Citrix

Patrick Quinlan

Senior Manager, Self-Service and Analytics

City of Avondale

City of Clearwater

Amy Sessions

Customer Service Division Manager

City of Helsinki

Riitta Laanala

Director

City of Missouri City

Nichole Conway

Program Manager

City of Missouri City

Nichole Conway

Program Manager

City of Winter Park

Cleartrip

Nikhil Godbole

Head of Customer Service

Clínica Dávila

Valenzuela Meneses

Remote Channel Assistant Manager

Co-op

Claire Carroll

Head of Sales and Service

Coca-Cola Bottlers’ Sales and Services

Nicole Thomas

Senior Director, Service Operations Support

Collection House

Anthony Rivas

CEO

Communications Disorders Technology

Alex Crowley

Project Manager for the National Hearing Test

Company Nurse

Henry Svendblad

Chief Technology Officer

Company Nurse

Henry Svendblad

Chief Technology Officer

Conrad Electronic

Günther Oberhofer

Director IT Communication and Networks

ConTe.it

Antonio Bagetta

CEO

Corning Credit Union

Chad Hassler

Supervisor Digital Services and Support

Corona Direct

Philippe Neyt

Commercial Director

Countdown

Steve James

Head of Technology

Credit Bank of Moscow

Natalya Denisova

Contact Center Director

Credit Union Australia

Paul Cahill

Head of Digital Experience

Crisis Services Canada

Roberta J. Fox

Chief Technology Advisor & Founder

ČSOB

Jakub Hlaváč

Senior Manager, Client Center Development, CSOB

CX ACT Worldwide

Crystal Collier

COO, CX Act Worldwide

Danke Apartment

Cui Yan

Co-Founder

Datamétrica

Alberto Porto

Executive Director

De Persgroep

Michael Waalwijk

Product Owner Ominchannel Squad

DenizBank

Esra Turhan

Contact Center Senior Vice President

Dental Axess

Patricia Zoller

Marketing Manager

Department for Work and Pensions

Mick Turnbull

Product Owner, Contact Center

Desjardins

Kim Arseneault

Strategic Advisor

Deutsche Glasfaser Wholesale GmbH

Niklas Bone

Business Analyst

Diabetes Victoria

Lalith Abeysena

Chief Operating Officer

Dianping

Jun Jiang

Senior Technical Supervisor

Digicall Assist

Rebecca Goss

Contact Center Operations Manager

Digital Dialog

Corinna Kaussen

Authorized Signatory

DKV Euro Service

Robert Trojan

Team Manager Workplace and Network Services

DNB

Grethe Smith-Meyer

DNB

DNB

Ketil Berge

Technical Lead

Dolfi1920

Tal Fridman

Operations and Business Development Director

DPD Russia

Nataliya Tishkova

Director of Customer Service, DPD Russia

Dubai Municipality

Ahmed Kajoor

Director of Information Technology Department

Dutch Lottery

Dirk Jan Verdonk

WFM Manager

eco24 GmbH

Hans-Jörg Fadda

Managing Director

Edenred

Aurelie Bagard

Director of Distant Sales

Edenred

Jéssica Mallach

Continual Improvement Coordinator

Eesti Energia

Kaido Kabral

Customer Service Solution Expert

Efinancial

Lori Bauer

Director of Sales Support

Efinancial

Paul Bourdeaux

Chief Information Officer

Eir

John Connors

Director of Business Transformation

Eircom

John Lush

Head of Customer

Election Protection

Jonah Goldman

Lawyers' Committee

Electrolux

Mateusz Jazdzewski

IT Consumer Experience Solutions Manager and Head of CX Product

ELKJØP

Tobias Zackrisson

Nordic Sales Development Manager

EmblemHealth

Kevin Lincoln

Director of Telecommunications and Call Center Technologies

Emirates

Karen Bell-Wright

Senior Vice President, Retail and Contact Centres

Emirates NBD

Ali Rey

Group Head of Technology Platform

EMS, Inc

Paul Staehlin

Director of Operations

Enel

Maurizio Morrica

Contact Center Manager

Eni Plenitude

Enity Bank Group

Martin Kedbäck

Head of Product Management

Entel

Guillermo Rivera

Development and Technology Manager

Entel

Pablo Oyarzun

Customer Experience Divisional Manager

ER-Telecom

Evgeny Chugaev

Head of B2B Product Development

Esri

Michael Kim

Director of Support Services

Ethiopian Airlines

Getinet Tadesse

Chief Information Officer

Etisalat

Salah Fateen

IT CRM Platforms Manager

Etraveli Group

Mikael Örtelind

chief technology officer

Falabella

Juan Pablo Sanfuentes

Corporate Contact Center Manager

Fanatics

Nigel Ponds

Senior Director

Fannie Mae

Bill Cleary

Vice President

Farmers Mutual Group

Matt Harvey

Head of National Advice and Service Center

FASTWEB

Guido Roda

Head of Information Technology, FASTWEB

FCT

Pat Smolak

Director Operations, Residential Solutions

FE Credit

Nguyễn Thanh

Head of Customer Service

Feros Care

Melissa Simpson

Chief Customer Officer

Fibrus Networks

Stephen Riley

Head of Customer Service

Field Management Ireland (FMI)

Majella Flynn

Operations Manager

Firstcare

Suzanne Marshall

Clinical Governance Officer

Fjellinjen

Trond Martinsen

Traffic Manager

Fonterra

Mel Tuck

Farm Source Service Center, Manager

FORUM Credit Union

Cameron Piercefield

Vice President of Technology

Fraser Health

Thomas Quigley

Contact Center Director

Front Line

Tatiana Irge

Director General, Front Line

Gaitame.com

Yasutaka Nakane

Customer Support Office - Senior Vice President

Global Payments

Beth Granberry

Director of Telecommunications

Goteborg Energi

Mikael Hedin

System Administrator

Grands Moulins de Paris

Cécile Collonge

Head of Customer Service

Graphic Solutions Group

Lauren Forte

Director of Inside Sales

Groupama

Philippe Vayssac

Customer Manager Project Owner

Groupama

Thierry Lardin

Marketing and Customer Distribution Director

Groupe Pierre & Vacances Center Parcs

Florian Cabalion

Manager Shared Services Sales

Grupo Equatorial

Maurício Alvares da Silva Velloso Ferreira

Director of Corporate Clients and Services

Grupo Omnilife

Carlos Flores

Customer Care Sub-Director

Grupo Saesa

Francisco Noel Petrlik

Customer Manager

Harambee

Jacques Jonker

Head of Contact Center

Harbor Freight Tools

Healthcare Revenue Recovery Group

David Friedlander

President, HRRG

Heineken Mexico

Adrián Lozano Cantú

Customer Service Manager

Heineken Mexico

Edgar Muñoz Hernández

Head of Analytics and Support

HELPLINE

Lionel Florence

Director Users Digital Journeys

HengFeng Bank

Tao Liu

Director, Customer Service Department

Hexaware

Kalpesh Gandhi

VP of OCX Service Delivery

Home Credit China

Schneh Ying Wan

Chief Operating Officer

Home Credit China

Egor Buinitsky

Deputy Director for Home Credit Bank Contact Center Operations and Support Department

Homecare Medical

Andrew Slater

Chief Executive Officer

Housing Direct

Tracy Thompson

Manager

HSBC

Paulette Toynton

Global Head of Channel Service and Customer

Humm Group

Andrew Murrell

Chief Operations Officer

ICBC

Jinger Jutla

Senior Manager, Enterprise Solutions, ICBC

ICICI Bank

Krishnan Govindan

Head, Customer Service Phone Banking

Ignite Travel Group

Conrad Dickson

General Manager – ICT

Ilumno

Jaume Cascales Muñoz

Director of IT Operations

Inchcape

Sharon Adams

Sales and Service Manager

Independent Health

Amanda Prell

Director Contact Center Experience

Infoarmor

Doug Kaplan

Director of Customer Success

Ingosstrakh

Olga Sukhova

Head, Contact Center

Inland Revenue

Patrick Crawford

Manager Transactional Services

InspiriTec

Irma Mitchell

Customer Service Representative

InspiriTec

John Connolly

President and CEO

Integral Care

Sunila Levi

CIO

Inter

João Marcus Santos

IT Manager

International Republican Institute

Shawn Beighle

Information and Technology Director, International Republican Institute

Intuit Mint

Ori Wainshtein

Customer Care Leader

IONOS

Carolin Raezer

Head of Strategy and Innovation

iSKi

Zekai Hayrioğlu

Development Coordinator, İSKİ

Itaú-Unibanco

Fabiano Meira Dourado Nunes

Director of Customer Services

J.B. Hunt

Brad McBride

Information Services Manager, Voice Communications Engineering

Jawwal

Eyad Nabhan

Head of the Integration & Development Department

Jetstar Airways

Aaron Panozza

Founder And Managing Director

JM Bullion

Thomas Fougerousse

VP of Operations

JPIMedia

Rebekah Avill

Head of Commercial Systems

K-Electric

Hasham Khan Sherwan

General Manager, Customer Service

King Price Insurance

Bianca Nel

Product Owner

Kiwi.com

Kamil Jagodziński

Chief Customer Officer

Kiwibank

Emma Noble-Beasley

General Manager Contact Center

Korea Expressway

Ji-Sung Ahn

IT Manager, Korea Expressway Corporation

L'olivier – assurance auto

Mariama Guiro

Head of Project Customer Service

La Bolsa de Valores de Colombia (bvc)

Diego Galindo Hernández

Director of Customer Service

Langley Federal Credit Union

Erling Amundson

VP of Member Experience

Länsförsäkringar Västerbotten

Rakel Sandström

Head of Business Support

Legrand

David Gonzalez

Customer Relations Center Manager

Lenovo

Ronald Mitchell

Director of World Wide Contact Centers

Leto Bank

Sergei Chikov

CIO

Lianjia

Ge Ming

Senior Manager, Contact Center

Liberty Videocon General Insurance

Ankur Ahuja

National Head Customer Experience

Lighthouse Works

Kyle Johnson

President and Chief Executive Officer

Lincoln Financial

Lincoln Financial

Localsearch

Gary Mandelkow

Chief Technology Officer

Lowell Norway

Carl-Petter Udvang

Product Manager

Lyreco

Nelson Oliveira

Product Owner, Customer Care

M&T Bank

Craig Stanton

Engineering Director

Mairie de Vincennes

Laetitia Henry

Director of the Unique Welcome Centre

Marketo

Marks & Spencer

Ian Mahoney

Programme Director, M&S

Matmut

Fabrice André

Program Director, Transformation of the CRM Group

Maxicare

Christian Argos

CEO

Maximus

Angela Kovach

Vice President of Cloud Technology

mBank

Jaroslaw Scigala

Manager, Contact Center Development Division

McMillan Shakespeare Group

Daniel Giesen-White

Chief Information Officer

Melwood

Ron Farrin

Director of Vehicle Donations, Melwood

Memira

Daniel Gellerbrink

CIO, Memira

Mercury Systems

Tim Aleck

Vice President, Head of Talent

Metergy Solutions

Maudrie Smith

Director of Customer Care Operations

Microsoft

Matt Hayes

Principal Program Manager

Missouri Department of Social Services

Nichole Conway

Program Manager

Mobily

Sary Shukry

Head of Operation Development, Complaint Management, and Mobile Number Portability

Modivcare

Heath Sampson

President & CEO

MOHELA

Don Bertie

CIO

MTN

Multilaser

Leonardo Castilho

Head eCommerce, After-sales and Digital Marketing

MyBudget

Steven Bailey

Chief Client Officer

Nahdi Medical Company

Abbas Mirza

Senior Network and Security Consultant

Narayana Health

Kumar KV

Vice President for Information Technology

National Bank of Greece

Pericles Papaspyropoulos

Head of Contact Center Sector, National Bank of Greece

National Domestic Violence Hotline

Marty Hand

VP of Technology

National Vision

Louann Seguin

Customer Satisfaction Manager, National Vision Inc.

Naturgy

Diana Garcia

Director of Commercial Strategy and Transformation

NatWest Group

Simon Johnson

Head of Digital Customer Experience

NEC Fielding

Hisashi Nakatsukasa

Manager, Customer Support Division

NEC Personal Computers

Masahiko Nishi

Manager, ICT Strategy Division

Nestlé

Felipe Kitano

Platform Manager - Contact Center

Neutron

Nathan Schnell

Director of Business Intelligence

Neutron Industries

Nathan Schnell

Director of Business Intelligence

New Zealand Ministry of Justice

Bryre Patchell

General Manager, New Zealand Ministry Of Justice Collections Unit

Newcastle Greater Mutual Group

Don Tribe

Head of Customer Operations

News Limited

Jonathan Ng

Technology Manager, Sales Solutions, Crm And Contact Centers, News Limited

Nexon Asia Pacific

Malcolm Green

Senior Contact Center Engineer

Nordea

Fredrik Nordin

Senior Business Developer, Concepts and Operating Models, Nordea Bank

Nordea

Jonas Björkman

Product Owner

Northern Beaches Council

Jane Kercher

Business Analyst

Northumbrian Water

David Halliday

IS Product Manager

NSPCC

Ray Bilsby

Chief Information Officer

NSW Department of Communities and Justice (DCJ)

Wendy Keith

Director, Housing Contact Center

Nuuday

Michael Stinner

Head of CX Operations

O.phon

Daniel Kubein

Head of Operations and Performance

O2E Brands

Michael Downing

Vice President Business Operations

Odity

Clément Polet

Deputy CEO Business

OLB

Felix Leshoff

Senior Associate, Central and Digital Sales

OnProcess Technology

Glen Thompson

Sales Director

Optimind Winter

Thibaud Hager

Director of Employee Benefits

Orange Business Services

Denis Bocharov

Business Development Manager

Orient Bank

Nino Kodya

Chief Operating Officer

Otkritie Group

Sergey Rusanov

Member of the Board and Chief Information Officer

Overstock

P-Direkt

Marije Westra

Program Manager

PagBank

Rodrigo Passos

Head of Planning and Projects

Palmia

Riitta Karvinen

Director

Partenamut

Peter Claes

Contact Centre Manager

PATLive

Jackie Gonzalez

Vice President, Operations

Paul Hartmann AG

PayPal

Dar Andrews

Senior Director of Service Delivery and Engineering

Pentafon

Paola Ferrer

Director of Innovation and Development

Personal Paraguay

Carmen Malgarejo

Contact Center Manager

Philips

Erwin Thomas

Senior Director of the Customer Care Solutions Center

Pihlajalinna

Antti Hämäläinen

CC Service Support, Processes and Development Service Manager

Ping An Insurance

YU WEI

General Manager

Plated

Nick Taranto

Co-Founder and Co-CEO

Pluxee Romania

Andreea Coca

CX and Quality Manager

Polycom

Andrea Kolstad

Senior Director of Web Marketing and Operations

PPDAI Group

Cheng Lei

Senior IT Manager

Presbyterian

Lourdes Nevarez

Director of Workforce Strategy

Princeton University

Jen Whiting

Customer Service Manager

Probe Group

Rohan Khanna

GM of Technology, Innovation and Projects

Procter & Gamble

Kim Wiethorn

Marketing Leader, North America, Alliance Innovation Team

PropertyGuys

Clifton Wareham

Manager of Operations

Provident Financial

Wasim Altaf

IT Voice Analyst, Provident Financial Management Services

Proximus

Suzanne Schoningh

Operations Project Manager

Prvidr

Lawrence Drayton

Head of Customer Experience

PureGym

Scott Adams

Member Services Manager

QBE

Scott Paterson

Global Unified Comms and Collaborating Manager

Québec Blue Cross

Luc Denis

CRC Director

Quicken

Ian Roberts

Operations Leader

Quicken

Ian Roberts

Operations Leader

QuinStreet

Eiko DoEspiritosanto

Senior Director, Online Media and Technology

Rabobank

Henry van Veldhuizen

Unified Communications Product Manager

Rabobank

Thom Kokhuis

Head of Conversational Banking

Rainmaker

Henri Forss

Sales and Development Director

Rapid Financial Solutions

Daren Jackson

CEO

RCB

Marco AC Mattos

Executive Director of Business Intelligence, Analysis and Strategy

Recsa Chile

Francisco O'Ryan

General Manager

Red Hat

Lee Congdon

CIO, Red Hat, Inc

RedSalud

Juan Neme

Digital Patient Services Manager

Refuge

Ellen Patterson

Deputy Service Manager

Releasy

Johan Fordell

Chief Executive Officer

República AFAP

Diego Moles

Sales Manager

Robinhood

Preeyapat Rujum

Head of Customer Fulfillment

Rochester Regional Health

Robert Allen

Manager of Communication Center Technical Operations

Rose-Hulman Institute of Technology

Lindsay Hull

Homework Hotline Associate Director for Operations and Education

Round Room

Ryan Ervin

Senior Director, Customers for Life

Russcollector

Alexander Bogachenko

CIO, Russcollector

Sabin

Neilton Alves

Project Analyst

Sabre

Carlos Fournier

Contact Center Technology Operations Manager, Sabre

Sabre

Guillermo Prosper

Senior Director for Product Support

SAGA

Mark Hills

Head of Insight and Performance

Sage

Fabien Borras

Director Customer Operations, Tools, Data and Service

SalesHub

Edgar Celaya

Director of Sales and Contact Center

SAMU 44

Frédéric Berthier

Operational Director of Medical Process, SAMU 44

SaskTel

Stephen Blayone

Director, Consumer Sales, Sasktel

Saudi Telecom Company

Riyadh Alonazi

General Manager, Customer Care Centers

SBI Securities

Yuji Kawata

Customer Success Promotion Department

Schneider Electric

Jean-Pierre Nicolas

Customer Care Excellence Program Manager

Schneider Electric

Irina Zubova

Vice President, Digital Sales and Customer Support Enablement

SDMI

Rachel Papka

Chief Innovation Officer

Security Bank

Lucose Eralil

Head of Enterprise Technology and Operations

Securus

Michele Hughes

Director, Call Center Operations

See Tickets

Rob Wilmshurst

Chief Executive Officer

Senske Services

Charles Williams

Call Center Manager

Service NSW

Paul Taylor

Customer Service Representative

Seyco

Mauricio Reyes Figueroa

Digital Development and Data Strategy Manager

Shimmer

Enda Feeney

Digital Manager

Siam Commercial Bank

Surawat Shinawatra

Head of Customer Service

Sicredi

Camilo Calligaro

Telecommunication Services Analyst

Siemens Healthineers

Jochen Hostalka

Senior Vice President IT

Singapore Airlines

Marvin Tan

Senior VP, Customer Services and Operations

SITA

Vichaig Douangpaseuth

Senior Manager, Service Improvement SDN Network and Voice Practice

SJ Traffic Control

Anders Edgren

Former Technical Manager

Sky

Skylark Co.

Masashi Iwasa

Room Service Telephone Center Team Room Service Operation Group, Field Operation Division

Slovak Telekom

Margita Heckova

CRM Development Manager, Slovak Telekom

Smollan

Annie Padayachee

Smyths Toys

Sodexo

Thibault Guerard

VP of Customer Experience and Care

SOGAZ Insurance Group

Georgy Chudayev

Integrated Contact Center Director

Sohin

Juana Ramirez

CEO and CoFounder

Somerset Council

Sharon Passmore

Service Manager, Customer Services

Spark

James Palmer-Dale

Chapter Lead of Customer

SPB

François de Medeiros

Production Manager, SPB

Stage Stores

Tom Kail

Vice President Marketing, Stage Stores

Stanley Steemer

John Parente

Director of Contact Center Operations

State of Iowa

Dawn Connete

Government Services Coordinator

State of Iowa

Dawn Connet

eGovernment Services Coordinator

State of Michigan Department of Human Services

Tess Layman

Director, Leveraged Services, Department of Human Services, State of Michigan

Stater

Johan van Hensbergen

Product Owner

Stericycle

Dale Parchois

VP, Customer Experience

Sunsuper

Amalie White

Head of Customer Interactions

Sureway

Jacqui Fox

Project Leader

SV Gruppe

Manuela Lüdke

Managing Director

Swedbank

Martin Kedback

Head, Business Development and Support, Swedbank

Swisscard

Michael Marek

Head of Operations

Swisscom

Vanna Breda

Head of Interaction Experience & Innovation Topics

T-Mobile Czech Republic

Jan Masek

Senior Customer Service Operations Manager

Tata Sky Limited

N. Ravishanker

Chief Information Officer, Tata Sky

Teachers Mutual Bank

Gerard Smith

Senior Manager Digital

TechStyle Fashion Group

Aarde Cosseboom

Director

TechStyleOS

Jack Roberts

Director, GMS Technology and Applications

tel-inform

Bernhard Sack

Managing Director

Telecom Italia

Paolo Chiozza

Director, Enterprise Caring Services

TelecomExpress

Vyacheslav Beketov

Chief Operating Officer

Telefonica

Sandra Catalán

Post-Sales Services Manager

Telefoonaanname.nl

Edwin Smit

Co-founder and Owner

Telegate

Michael Geiger

Vice President Technology

Telekom Deutschland

Gero Niemeyer

Managing Director

Telekom Romania

Mihai Barbut

Director of Customer Service

Telenor

Torhild-Torgersen Hage

Senior Project Manager

Teleperformance

Evan Davis

Vice President of Engineering

Telstra

Keven Allan

General Manager, Customer Connect

Telus

Carley Brandon

Strategy Manager

The City of Edmonton

Shafiq Islam

Collections, Credit Manager, The City Of Edmonton

The First MicroFinanceBank

Abdul Mannan

Unit Head of Customer Services

The National Hearing Test

Alex Crowley

Project Manager

The Salvation Army Australia

Fuchsia De Lange

Phone Assistance Line Manager

The Trevor Project

Peggy Rajski

Co-Founder and Interim CEO

The University of Texas Rio Grande Valley

Vanessa Maldonado

Director of Student Service Centers

ThunderNet

Enrique Rodriguez

Call Center Coordinator

Ticketmaster

Elizabeth Gotto

Senior Vice President, Global Contact Center Technology, Ticketmaster

Tokio Marine Management

Aaron Roche

Travel Manager, Operations

Tokopedia

Rudy Dalimunthe

Senior Vice President of Customer Excellence

Tonik

Arivuvel Ramu

Chief Technology Officer

Total Wine & More

John Jordan

Senior Vice President

Touring Club Suisse

Stephan Wymann

Workload Manager, Area Assistance

Transat

Susie Devault

Vice President

TSB Bank

Lisa Macnee

Head of Digital and Customer Engagement Center

Tuhu

Cui Xu

Technical Production Manager

Türk Ekonomi Bankası

Özge M. Tekalp

Head of Contact Centers

Türkiye Finans

Mustafa Onur Yilmaz

Project Manager

Twiddy & Company

Blake Stockslager

Chief Information Officer

TXU Energy

Tony Jurica

Senior Managing Architect, IT Global Voice Networks

U.S. Cellular

UBI Banca

Enrico Ugoletti

Head of Direct Channels Business Services

UK Home Office

Robbie Warwick

Head of Voice and Video Platforms

UniCredit

Francesco Rosato

Head of Contact Centre Strategy

Unisys

Aron Meyer

Solution Architect, Digital Workplace Solutions

UNITEC

Leandro Cruz Hernández

Digital Director and Customer Experience

Universal Assistance

Raffaele Loiacono

Chief Information Officer

University of South Florida

Uplift

Amy Behbehani

Senior Director of Customer Service and Operations

UPMC Health Plan

Mary Beth Jenkins

COO, UPMC Health Plan

Utah Department of Health

Jon Reid

Utah Statewide Immunization Information System Program Manager

Utilita

Martin Filler

Head of Contact Center

Utility Warehouse

Samit Patel

Head of Portfolio

Vaillant

Michael Graffe

Head of IT

Vanti

Gloria Carvajal Álvarez

Call Center Coordinator

Vattenfall

Lars Eriksson

Head, Demand Team, VCSN

velcom | A1

Franz Ott

Business System Analyst

Videocon d2h

Vinay Tyagi

Head - Call Center Technology

Vidéotron

Martin Marois

Senior Manager, IT for Contact Center Technologies

VIPKid

Fan Bo

Senior Director Sales and Operations Management Center

Virgin Atlantic

Louise Phillips

VP Customer Centers

Visaya Knowledge Process Outsourcing Corporation

Butch E. Valenzuela

President and CEO

Visión Banco

Estela Spelt

Client Manager

Vivo

Rafael Grottoli

IT Director

Vivonet

Shafique Adatia

System Administrator

VMS BioMarketing

Michael Rudicle

Senior Vice President & Chief Information Officer

Vodacom

Eben Dreyer

Solution Development Manager, Vodacom

Vodacom

Gary Hagel

Chief Officer, Commercial Operations

Vodafone

Thomas Henkel

Department Head, Contact Center Operations, Vodafone

Vodafone

Velanas Theodoros

Call Centre Supervisor, Vodafone Greece

Vodafone

Jarrod Creagh

Head of Workforce Optimization and Care Platforms

Voicenter

Ricardo Ramirez

Contact Center Executive Director

Waste Management, Inc

Gautam Roy

Vice President, Infrastructure, IT Operations

Welsh Water

Chris Jones

Finance Director, Welsh Water

Western Governors University

Adam Davis

Vice President of Operations

Western Sydney University

Scott Snyder

Chief Information and Digital Officer

Western Union

Westpac

Jason Lock

Head of Contact Centers

WoolWorths

Gerrad Hennessy

Senior Operations Manager

Woolworths Finance Shared Services

Robert Fellowes

Customer Focused Transactions Services Lead

Xerox

Naresh Shanker

Chief Technology Officer

Xiaomi

Wang Chuanpeng

International Services Product Director

Yahoo! Japan

Yuji Matsuura

Marketing Solutions Company, Operation Division Support Department Senior Manager

Yin Tianxia Group

Liu Hailong

Manager of Contact Center Service

youse

Taiolor Morais

Director of Technology and Operations

ZIM

Meir Gershon

Head of Global Service and Communication

ZON

Fernando Fonseca

Customer Care Technical Manager, Zon

ZoomSystems

Michael Shaw

Senior Vice President, Operations