Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys software directs more than 100 million interactions every day from the contact center to the back office, helping companies deliver fast, simple service and a highly personalized cross-channel customer experience. Genesys software also optimizes processes and the performance of customer-facing employees across the enterprise.
Showing 494 Genesys Customer Success Stories
12301
Li Nong
Chief Marketing Officer
3 Denmark
Jonas Kristensen
Business Optimisation Manager
ABN AMRO Group
Eugenie Gijsberts
Business Consultant
Acea
Claudio Cosentino
President
Achmea
Bert Boesveld
Architect CC Infra
Actavo
Alexander Barr
Customer Services Director
AdaptHealth
Bill Lewis
Senior Director, Infrastructure and Security Engineering
Advia Credit Union
Rey Chavez
Director of the Member Contact Center
Aeromexico
Angelina Griselda Stankiewicz Chávez
Senior Contact Center Manager
Aeroporti di Roma
Marco Dottore
Head of Network and Infrastructure Project Management
Affin Bank Berhad
Syed Faizal
Head of Digital Banking & Project Director
Affin Bank Berhad
Datuk Wan Razly Abdullah Wan Ali
President and Group CEO
AFP Habitat
Valenzuela Meneses
Remote Channel Assistant Manager
AIA New Zealand
Luke Longney
Chief Technology Officer
Aioi Nissay Dowa Insurance Company Australia
Sheridan Francis
Manager, Regional Operations Center
Akbank
Ender Durukan
Senior VP Contact Centers
Al-Romansiah
Abduljalil Dabwan
Head of IT
Alight Solutions
Robin Vallango
Vice President, Customer Care Technology
Alinta Energy
Kevin Watts
Head of Customer Service Excellence
Alizz Islamic Bank
Muna Al-Khusaibi
Call Center Supervisor, Alizz Islamic Bank
AlMajdouie Motors
Yousef Almajdouie
CEO
America’s Credit Union
Dylan Mathews
Director of IT
American Heart Association
Chip Sugrue
Vice President of Customer Strategies & Affiliate Management Consultant
Amica
An Post
Aidan Hughes
Customer Service Manager
Anglicare Sydney
Roy Hazelwood
Contact Center Manager
AO.com
David Atherton
Director of Customer Experience
APM
Michael McBride
General Manager
Arvato
Gordon Dalgleish
Head of IT Solutions
Arvig
Elena Weller
Customer Experience Director
Aseguradora Del Sur
Juan Fernando Cevallos
VP of Business
Astellas
Eri Hirayama
Medical Information Center 1, Medical Communications
AstraZeneca
John DiBrango
Channel Management, AstraZeneca Pharmaceuticals
ATB Financial
Dwayne Calder
Managing Director, Insight and Enablement
ATB Financial
Dwayne Calder
Managing Director, Insight and Enablement
Atento
Jose Carlos Rocha
Projects and Business Support Director
Atomy
SungHoon Choi
IT Manager
Atos Turkey
Celalettin Ozturk
CIC Telephony Group Manager Network Security & Communication Services
Australia Post
Patrick Nesbitt
Head of Channel Optimization
Auto Trader
Mike Braid
Head of Enterprise IT
Avis Budget Group
Edoardo Peniche
Vice President Budapest Service Center
AXA Direct Life Insurance
Hideaki Saito
President & Chief Executive Officer
Axis Bank
Dayakaran Sridhar
Senior Vice President
B&H
Jerry Zorek
Business Development Manager
B&O Service
Christoph Otto
Head of IT Infrastructure and Service
BAC
Cinthya Moreno Gómez
Service Channels Corporate Director
Banco Bolivariano
Elsy Mora Morales
Head of Contact Center
Banco de Chile
Ivonne Müller
Head of Contact Center
Banco Solidario
Damián Cruz
Digital Channel Consultant
BancoEstado
Luis Chávez Tuesta
Head of Software and Product Development
Bank Hapoalim
Gideon Makleff
Executive Vice President, Back Office Operations, Bank Hapoalim
Bank Millennium
Krzysztof Ciąpała
Contact Center Development Manager
Bank OCBC NISP
Bankaya
Adrian Soria
Collections Manager
Banorte
Banzai
Alessandro Cernigliaro
Chief Operating Officer
Barmer GEK
Jörg Kaiser
Head of Call Centers
Barmer GEK
Jörg Kaiser
Head of Call Centers
BBVA Argentina
Luis Vertone
Senior Project Development Manager
BCD
Christina Bell
Vice President of Contact Center Solutions
Belfius Bank
Pascal Buyle
Head of Non-life Policies Retail
Belgacom
Gerry Cools
Manager, Sales Strategy and Development, Belgacom
Belgacom
Danny Verhaeghe
Product & Marketing Manager
Beneva
Dominique Proulx
Director, Omnichannel
Benify
Philip Hagenfeldt
Commercial System Lead
Berg-Hansen
Jan Bråthen
Head of IT Operations
Best Buy
Mick Robinson
Director of Customer Care
BetFlag
Domenico Galizia
Chief Executive Officer
Beyond Bank
Brent Alexander
National Manager, Customer Relationship Center
BIS Contact Center
Mauricio Camona
Chief Executive Officer and Founder
Bitkub Exchange
Chantika Chomchome
Chief People Officer
Blibli
Shanty Cantya
Vice President of Customer Management
Blinds.com
Martin Claggett
Director of Operations
Blue Insurance
Shane Kinahan
Head of Contact Centre
BlueLink
Marc Breiner
Director of Operations
BMW Group
Bosch Service Solutions
Jörg Fischer
Technical Vice President
bpha
Lianne Martindale
Communications Center Manager
bpost
Wim De Groeve
Operations and Organization Manager
Bradesco Next
Eder Gonzaga
Head of Customer Experience and Artificial Intelligence
Bright Horizons
Bruce Lambert
Director, Resource Planning and Reporting
Brighton & Hove Albion Football Club
Brian Kearney
Digital Systems Project Manager
Bupa Australia
James Iansek
Head of Customer Service Design and Innovation
Cablemás
Fernando Santiago
Communications, Call Center Manager, Cablemás
CallPageboy
Michelle O’Donnell
Head of Operations
Camden Property Trust
Alison Hall
Director
Campus USA
Jennifer Willis
Contact Center Branch Manager
Canadian Red Cross
Andrew George
Director of Direct and Integrated Marketing
Canal+
Frédéric Gonin
Head of Customer Relationship Digitalization, Canal+ Group
CAPITAL Card
Jill Point
Senior Vice President
CareCentrix
Fais Siddiky
Director of Operations
Carestream Dental LLC
Brian Harris
Director, Americas Remote Support
CarGarantie
Christoph Schuler
Head of Operations
Carglass
Brice-Willys Tebiro
Innovation and Improvement Manager
Carglass
Bjorn Smulders
Manager
CarTrawler
James Waghorn
Director, Customer Contact
Cathay Pacific
Kenneth Lee
General Manager, IT Solutions
CATSA
Ángel Ruiz Calonge
IT Director, CATSA
Cegeka
Luc Greefs
Director Shared Delivery Services
Cegid
Thierry Galvagni
CIO
Celadon
Mike Gabbei
Chief Information Officer
Cendris
Freek Weijtens
Director of Strategy & Innovation
Ceridian Corporation
Pamela Cook
Quality Coach, Ceridian
Cetelem
Ayres Neto
Head of Digital
China Comservice
Zhang Yi
Sales Director
Cielo
Nicolas Wsevolojskoy
Citrix
Patrick Quinlan
Senior Manager, Self-Service and Analytics
City of Avondale
City of Clearwater
Amy Sessions
Customer Service Division Manager
City of Helsinki
Riitta Laanala
Director
City of Missouri City
Nichole Conway
Program Manager
City of Missouri City
Nichole Conway
Program Manager
City of Winter Park
Cleartrip
Nikhil Godbole
Head of Customer Service
Clínica Dávila
Valenzuela Meneses
Remote Channel Assistant Manager
Co-op
Claire Carroll
Head of Sales and Service
Coca-Cola Bottlers’ Sales and Services
Nicole Thomas
Senior Director, Service Operations Support
Collection House
Anthony Rivas
CEO
Communications Disorders Technology
Alex Crowley
Project Manager for the National Hearing Test
Community Legal Services
Monique Keels
Manager of the Brief Services and Legal Advice
Company Nurse
Henry Svendblad
Chief Technology Officer
Company Nurse
Henry Svendblad
Chief Technology Officer
Conrad Electronic
Günther Oberhofer
Director IT Communication and Networks
ConTe.it
Antonio Bagetta
CEO
Corning Credit Union
Chad Hassler
Supervisor Digital Services and Support
Corona Direct
Philippe Neyt
Commercial Director
Countdown
Steve James
Head of Technology
Credit Bank of Moscow
Natalya Denisova
Contact Center Director
Credit Union Australia
Paul Cahill
Head of Digital Experience
Crisis Services Canada
Roberta J. Fox
Chief Technology Advisor & Founder
ČSOB
Jakub Hlaváč
Senior Manager, Client Center Development, CSOB
CX ACT Worldwide
Crystal Collier
COO, CX Act Worldwide
Danke Apartment
Cui Yan
Co-Founder
Datamétrica
Alberto Porto
Executive Director
De Persgroep
Michael Waalwijk
Product Owner Ominchannel Squad
DenizBank
Esra Turhan
Contact Center Senior Vice President
Dental Axess
Patricia Zoller
Marketing Manager
Department for Work and Pensions
Mick Turnbull
Product Owner, Contact Center
Desjardins
Kim Arseneault
Strategic Advisor
Deutsche Glasfaser Wholesale GmbH
Niklas Bone
Business Analyst
Diabetes Victoria
Lalith Abeysena
Chief Operating Officer
Dianping
Jun Jiang
Senior Technical Supervisor
Digicall Assist
Rebecca Goss
Contact Center Operations Manager
Digital Dialog
Corinna Kaussen
Authorized Signatory
DKV Euro Service
Robert Trojan
Team Manager Workplace and Network Services
DNB
Grethe Smith-Meyer
DNB
DNB
Ketil Berge
Technical Lead
Dolfi1920
Tal Fridman
Operations and Business Development Director
DPD Russia
Nataliya Tishkova
Director of Customer Service, DPD Russia
Dubai Municipality
Ahmed Kajoor
Director of Information Technology Department
Dutch Lottery
Dirk Jan Verdonk
WFM Manager
eco24 GmbH
Hans-Jörg Fadda
Managing Director
Edenred
Aurelie Bagard
Director of Distant Sales
Edenred
Jéssica Mallach
Continual Improvement Coordinator
Eesti Energia
Kaido Kabral
Customer Service Solution Expert
Efinancial
Lori Bauer
Director of Sales Support
Efinancial
Paul Bourdeaux
Chief Information Officer
Eir
John Connors
Director of Business Transformation
Eircom
John Lush
Head of Customer
Election Protection
Jonah Goldman
Lawyers' Committee
Electrolux
Mateusz Jazdzewski
IT Consumer Experience Solutions Manager and Head of CX Product
ELKJØP
Tobias Zackrisson
Nordic Sales Development Manager
EmblemHealth
Kevin Lincoln
Director of Telecommunications and Call Center Technologies
Emirates
Karen Bell-Wright
Senior Vice President, Retail and Contact Centres
Emirates NBD
Ali Rey
Group Head of Technology Platform
EMS, Inc
Paul Staehlin
Director of Operations
Emtelco
Juliana Henao Usuga
Director of Customer Experience and Marketing
Enel
Maurizio Morrica
Contact Center Manager
Eni Plenitude
Enity Bank Group
Martin Kedbäck
Head of Product Management
Entel
Guillermo Rivera
Development and Technology Manager
Entel
Pablo Oyarzun
Customer Experience Divisional Manager
ER-Telecom
Evgeny Chugaev
Head of B2B Product Development
Esri
Michael Kim
Director of Support Services
Ethiopian Airlines
Getinet Tadesse
Chief Information Officer
Etisalat
Salah Fateen
IT CRM Platforms Manager
Etraveli Group
Mikael Örtelind
chief technology officer
Falabella
Juan Pablo Sanfuentes
Corporate Contact Center Manager
Fanatics
Nigel Ponds
Senior Director
Fannie Mae
Bill Cleary
Vice President
Farmers Mutual Group
Matt Harvey
Head of National Advice and Service Center
FASTWEB
Guido Roda
Head of Information Technology, FASTWEB
FCT
Pat Smolak
Director Operations, Residential Solutions
FE Credit
Nguyễn Thanh
Head of Customer Service
Feros Care
Melissa Simpson
Chief Customer Officer
Fibrus Networks
Stephen Riley
Head of Customer Service
Field Management Ireland (FMI)
Majella Flynn
Operations Manager
Firstcare
Suzanne Marshall
Clinical Governance Officer
Fjellinjen
Trond Martinsen
Traffic Manager
Fonterra
Mel Tuck
Farm Source Service Center, Manager
FORUM Credit Union
Cameron Piercefield
Vice President of Technology
Fraser Health
Thomas Quigley
Contact Center Director
Gaitame.com
Yasutaka Nakane
Customer Support Office - Senior Vice President
Global Payments
Beth Granberry
Director of Telecommunications
Goteborg Energi
Mikael Hedin
System Administrator
Grands Moulins de Paris
Cécile Collonge
Head of Customer Service
Graphic Solutions Group
Lauren Forte
Director of Inside Sales
Groupama
Philippe Vayssac
Customer Manager Project Owner
Groupama
Thierry Lardin
Marketing and Customer Distribution Director
Groupe Pierre & Vacances Center Parcs
Florian Cabalion
Manager Shared Services Sales
Grupo Equatorial
Maurício Alvares da Silva Velloso Ferreira
Director of Corporate Clients and Services
Grupo Omnilife
Carlos Flores
Customer Care Sub-Director
Grupo Saesa
Francisco Noel Petrlik
Customer Manager
Harambee
Jacques Jonker
Head of Contact Center
Harbor Freight Tools
Healthcare Revenue Recovery Group
David Friedlander
President, HRRG
Heineken Mexico
Adrián Lozano Cantú
Customer Service Manager
Heineken Mexico
Edgar Muñoz Hernández
Head of Analytics and Support
HELPLINE
Lionel Florence
Director Users Digital Journeys
HengFeng Bank
Tao Liu
Director, Customer Service Department
Hexaware
Kalpesh Gandhi
VP of OCX Service Delivery
Home Credit China
Schneh Ying Wan
Chief Operating Officer
Home Credit China
Egor Buinitsky
Deputy Director for Home Credit Bank Contact Center Operations and Support Department
Homecare Medical
Andrew Slater
Chief Executive Officer
Housing Direct
Tracy Thompson
Manager
HSBC
Paulette Toynton
Global Head of Channel Service and Customer
Humm Group
Andrew Murrell
Chief Operations Officer
ICBC
Jinger Jutla
Senior Manager, Enterprise Solutions, ICBC
ICICI Bank
Krishnan Govindan
Head, Customer Service Phone Banking
Ignite Travel Group
Conrad Dickson
General Manager – ICT
Ilumno
Jaume Cascales Muñoz
Director of IT Operations
Inchcape
Sharon Adams
Sales and Service Manager
Independent Health
Amanda Prell
Director Contact Center Experience
Infoarmor
Doug Kaplan
Director of Customer Success
Ingosstrakh
Olga Sukhova
Head, Contact Center
Inland Revenue
Patrick Crawford
Manager Transactional Services
InspiriTec
Irma Mitchell
Customer Service Representative
InspiriTec
John Connolly
President and CEO
Integral Care
Sunila Levi
CIO
Inter
João Marcus Santos
IT Manager
International Republican Institute
Shawn Beighle
Information and Technology Director, International Republican Institute
Intuit Mint
Ori Wainshtein
Customer Care Leader
IONOS
Carolin Raezer
Head of Strategy and Innovation
iSKi
Zekai Hayrioğlu
Development Coordinator, İSKİ
Itaú-Unibanco
Fabiano Meira Dourado Nunes
Director of Customer Services
J.B. Hunt
Brad McBride
Information Services Manager, Voice Communications Engineering
Jawwal
Eyad Nabhan
Head of the Integration & Development Department
Jetstar Airways
Aaron Panozza
Founder And Managing Director
JM Bullion
Thomas Fougerousse
VP of Operations
JPIMedia
Rebekah Avill
Head of Commercial Systems
K-Electric
Hasham Khan Sherwan
General Manager, Customer Service
King Price Insurance
Bianca Nel
Product Owner
Kiwi.com
Kamil Jagodziński
Chief Customer Officer
Kiwibank
Emma Noble-Beasley
General Manager Contact Center
Korea Expressway
Ji-Sung Ahn
IT Manager, Korea Expressway Corporation
L'olivier – assurance auto
Mariama Guiro
Head of Project Customer Service
La Bolsa de Valores de Colombia (bvc)
Diego Galindo Hernández
Director of Customer Service
Langley Federal Credit Union
Erling Amundson
VP of Member Experience
Länsförsäkringar Västerbotten
Rakel Sandström
Head of Business Support
Large Virtual Call Center
Jamie Moore
Monitor
Legrand
David Gonzalez
Customer Relations Center Manager
Lenovo
Ronald Mitchell
Director of World Wide Contact Centers
Leto Bank
Sergei Chikov
CIO
Lianjia
Ge Ming
Senior Manager, Contact Center
Liberty Videocon General Insurance
Ankur Ahuja
National Head Customer Experience
Lighthouse Works
Kyle Johnson
President and Chief Executive Officer
Lincoln Financial
Lincoln Financial
Localsearch
Gary Mandelkow
Chief Technology Officer
Lowell Norway
Carl-Petter Udvang
Product Manager
Lyreco
Nelson Oliveira
Product Owner, Customer Care
M&T Bank
Craig Stanton
Engineering Director
Mairie de Vincennes
Laetitia Henry
Director of the Unique Welcome Centre
Marketo
Marks & Spencer
Ian Mahoney
Programme Director, M&S
Matmut
Fabrice André
Program Director, Transformation of the CRM Group
Maxicare
Christian Argos
CEO
Maximus
Angela Kovach
Vice President of Cloud Technology
mBank
Jaroslaw Scigala
Manager, Contact Center Development Division
McMillan Shakespeare Group
Daniel Giesen-White
Chief Information Officer
Melwood
Ron Farrin
Director of Vehicle Donations, Melwood
Memira
Daniel Gellerbrink
CIO, Memira
Mercury Systems
Tim Aleck
Vice President, Head of Talent
Metergy Solutions
Maudrie Smith
Director of Customer Care Operations
Microsoft
Matt Hayes
Principal Program Manager
Missouri Department of Social Services
Nichole Conway
Program Manager
Mobily
Sary Shukry
Head of Operation Development, Complaint Management, and Mobile Number Portability
Modivcare
Heath Sampson
President & CEO
MOHELA
Don Bertie
CIO
MTN
Multilaser
Leonardo Castilho
Head eCommerce, After-sales and Digital Marketing
MyBudget
Steven Bailey
Chief Client Officer
Nahdi Medical Company
Abbas Mirza
Senior Network and Security Consultant
Narayana Health
Kumar KV
Vice President for Information Technology
National Bank of Greece
Pericles Papaspyropoulos
Head of Contact Center Sector, National Bank of Greece
National Domestic Violence Hotline
Marty Hand
VP of Technology
National Vision
Louann Seguin
Customer Satisfaction Manager, National Vision Inc.
Naturgy
Diana Garcia
Director of Commercial Strategy and Transformation
NatWest Group
Simon Johnson
Head of Digital Customer Experience
NEC Fielding
Hisashi Nakatsukasa
Manager, Customer Support Division
NEC Personal Computers
Masahiko Nishi
Manager, ICT Strategy Division
Nestlé
Felipe Kitano
Platform Manager - Contact Center
Neutron
Nathan Schnell
Director of Business Intelligence
Neutron Industries
Nathan Schnell
Director of Business Intelligence
New Zealand Ministry of Justice
Bryre Patchell
General Manager, New Zealand Ministry Of Justice Collections Unit
Newcastle Greater Mutual Group
Don Tribe
Head of Customer Operations
News Limited
Jonathan Ng
Technology Manager, Sales Solutions, Crm And Contact Centers, News Limited
Nexon Asia Pacific
Malcolm Green
Senior Contact Center Engineer
Nordea
Fredrik Nordin
Senior Business Developer, Concepts and Operating Models, Nordea Bank
Nordea
Jonas Björkman
Product Owner
Northern Beaches Council
Jane Kercher
Business Analyst
Northumbrian Water
David Halliday
IS Product Manager
NSPCC
Ray Bilsby
Chief Information Officer
NSW Department of Communities and Justice (DCJ)
Wendy Keith
Director, Housing Contact Center
Nuuday
Michael Stinner
Head of CX Operations
O.phon
Daniel Kubein
Head of Operations and Performance
O2E Brands
Michael Downing
Vice President Business Operations
Odity
Clément Polet
Deputy CEO Business
OLB
Felix Leshoff
Senior Associate, Central and Digital Sales
OnProcess Technology
Glen Thompson
Sales Director
Optimind Winter
Thibaud Hager
Director of Employee Benefits
Orange Business Services
Denis Bocharov
Business Development Manager
Orient Bank
Nino Kodya
Chief Operating Officer
Otkritie Group
Sergey Rusanov
Member of the Board and Chief Information Officer
Overstock
P-Direkt
Marije Westra
Program Manager
PagBank
Rodrigo Passos
Head of Planning and Projects
Palmia
Riitta Karvinen
Director
Partenamut
Peter Claes
Contact Centre Manager
PATLive
Jackie Gonzalez
Vice President, Operations
Paul Hartmann AG
PayPal
Dar Andrews
Senior Director of Service Delivery and Engineering
Pentafon
Paola Ferrer
Director of Innovation and Development
Personal Paraguay
Carmen Malgarejo
Contact Center Manager
Philips
Erwin Thomas
Senior Director of the Customer Care Solutions Center
Pihlajalinna
Antti Hämäläinen
CC Service Support, Processes and Development Service Manager
Ping An Insurance
YU WEI
General Manager
Plated
Nick Taranto
Co-Founder and Co-CEO
Pluxee Romania
Andreea Coca
CX and Quality Manager
Polycom
Andrea Kolstad
Senior Director of Web Marketing and Operations
PPDAI Group
Cheng Lei
Senior IT Manager
Presbyterian
Lourdes Nevarez
Director of Workforce Strategy
Princeton University
Jen Whiting
Customer Service Manager
Probe Group
Rohan Khanna
GM of Technology, Innovation and Projects
Procter & Gamble
Kim Wiethorn
Marketing Leader, North America, Alliance Innovation Team
PropertyGuys
Clifton Wareham
Manager of Operations
Provident Financial
Wasim Altaf
IT Voice Analyst, Provident Financial Management Services
Proximus
Suzanne Schoningh
Operations Project Manager
Prvidr
Lawrence Drayton
Head of Customer Experience
PureGym
Scott Adams
Member Services Manager
QBE
Scott Paterson
Global Unified Comms and Collaborating Manager
Québec Blue Cross
Luc Denis
CRC Director
Quicken
Ian Roberts
Operations Leader
QuinStreet
Eiko DoEspiritosanto
Senior Director, Online Media and Technology
Rabobank
Henry van Veldhuizen
Unified Communications Product Manager
Rabobank
Thom Kokhuis
Head of Conversational Banking
Rainmaker
Henri Forss
Sales and Development Director
Rapid Financial Solutions
Daren Jackson
CEO
RCB
Marco AC Mattos
Executive Director of Business Intelligence, Analysis and Strategy
Recsa Chile
Francisco O'Ryan
General Manager
Red Hat
Lee Congdon
CIO, Red Hat, Inc
RedSalud
Juan Neme
Digital Patient Services Manager
Refuge
Ellen Patterson
Deputy Service Manager
Releasy
Johan Fordell
Chief Executive Officer
República AFAP
Diego Moles
Sales Manager
Robinhood
Preeyapat Rujum
Head of Customer Fulfillment
Rochester Regional Health
Robert Allen
Manager of Communication Center Technical Operations
Rose-Hulman Institute of Technology
Lindsay Hull
Homework Hotline Associate Director for Operations and Education
Round Room
Ryan Ervin
Senior Director, Customers for Life
Russcollector
Alexander Bogachenko
CIO, Russcollector
Sabin
Neilton Alves
Project Analyst
Sabre
Carlos Fournier
Contact Center Technology Operations Manager, Sabre
Sabre
Guillermo Prosper
Senior Director for Product Support
SAGA
Mark Hills
Head of Insight and Performance
Sage
Fabien Borras
Director Customer Operations, Tools, Data and Service
SalesHub
Edgar Celaya
Director of Sales and Contact Center
SAMU 44
Frédéric Berthier
Operational Director of Medical Process, SAMU 44
SaskTel
Stephen Blayone
Director, Consumer Sales, Sasktel
Saudi Telecom Company
Riyadh Alonazi
General Manager, Customer Care Centers
SBI Securities
Yuji Kawata
Customer Success Promotion Department
Schneider Electric
Jean-Pierre Nicolas
Customer Care Excellence Program Manager
Schneider Electric
Irina Zubova
Vice President, Digital Sales and Customer Support Enablement
SDMI
Rachel Papka
Chief Innovation Officer
Security Bank
Lucose Eralil
Head of Enterprise Technology and Operations
Securus
Michele Hughes
Director, Call Center Operations
See Tickets
Rob Wilmshurst
Chief Executive Officer
Senske Services
Charles Williams
Call Center Manager
Service NSW
Paul Taylor
Customer Service Representative
Seyco
Mauricio Reyes Figueroa
Digital Development and Data Strategy Manager
Shimmer
Enda Feeney
Digital Manager
Siam Commercial Bank
Surawat Shinawatra
Head of Customer Service
Sicredi
Camilo Calligaro
Telecommunication Services Analyst
Siemens Healthineers
Jochen Hostalka
Senior Vice President IT
Singapore Airlines
Marvin Tan
Senior VP, Customer Services and Operations
SITA
Vichaig Douangpaseuth
Senior Manager, Service Improvement SDN Network and Voice Practice
SJ Traffic Control
Anders Edgren
Former Technical Manager
Sky
Skylark Co.
Masashi Iwasa
Room Service Telephone Center Team Room Service Operation Group, Field Operation Division
Slovak Telekom
Margita Heckova
CRM Development Manager, Slovak Telekom
Smollan
Annie Padayachee
Smyths Toys
Sodexo
Thibault Guerard
VP of Customer Experience and Care
SOGAZ Insurance Group
Georgy Chudayev
Integrated Contact Center Director
Sohin
Juana Ramirez
CEO and CoFounder
Somerset Council
Sharon Passmore
Service Manager, Customer Services
Spark
James Palmer-Dale
Chapter Lead of Customer
SPB
François de Medeiros
Production Manager, SPB
Stage Stores
Tom Kail
Vice President Marketing, Stage Stores
Stanley Steemer
John Parente
Director of Contact Center Operations
State of Iowa
Dawn Connete
Government Services Coordinator
State of Iowa
Dawn Connet
eGovernment Services Coordinator
State of Michigan Department of Human Services
Tess Layman
Director, Leveraged Services, Department of Human Services, State of Michigan
Stater
Johan van Hensbergen
Product Owner
Stericycle
Dale Parchois
VP, Customer Experience
Sunsuper
Amalie White
Head of Customer Interactions
Sureway
Jacqui Fox
Project Leader
SV Gruppe
Manuela Lüdke
Managing Director
Swedbank
Martin Kedback
Head, Business Development and Support, Swedbank
Swisscard
Michael Marek
Head of Operations
Swisscom
Vanna Breda
Head of Interaction Experience & Innovation Topics
T-Mobile Czech Republic
Jan Masek
Senior Customer Service Operations Manager
Tata Sky Limited
N. Ravishanker
Chief Information Officer, Tata Sky
Teachers Mutual Bank
Gerard Smith
Senior Manager Digital
TechStyle Fashion Group
Aarde Cosseboom
Director
TechStyleOS
Jack Roberts
Director, GMS Technology and Applications
tel-inform
Bernhard Sack
Managing Director
Telecom Italia
Paolo Chiozza
Director, Enterprise Caring Services
TelecomExpress
Vyacheslav Beketov
Chief Operating Officer
Telefonica
Sandra Catalán
Post-Sales Services Manager
Telefoonaanname.nl
Edwin Smit
Co-founder and Owner
Telegate
Michael Geiger
Vice President Technology
Telekom Deutschland
Gero Niemeyer
Managing Director
Telekom Romania
Mihai Barbut
Director of Customer Service
Telenor
Torhild-Torgersen Hage
Senior Project Manager
Teleperformance
Evan Davis
Vice President of Engineering
Telstra
Keven Allan
General Manager, Customer Connect
Telus
Carley Brandon
Strategy Manager
The City of Edmonton
Shafiq Islam
Collections, Credit Manager, The City Of Edmonton
The First MicroFinanceBank
Abdul Mannan
Unit Head of Customer Services
The National Hearing Test
Alex Crowley
Project Manager
The Salvation Army Australia
Fuchsia De Lange
Phone Assistance Line Manager
The Trevor Project
Peggy Rajski
Co-Founder and Interim CEO
The University of Texas Rio Grande Valley
Vanessa Maldonado
Director of Student Service Centers
ThunderNet
Enrique Rodriguez
Call Center Coordinator
Ticketmaster
Elizabeth Gotto
Senior Vice President, Global Contact Center Technology, Ticketmaster
Tokio Marine Management
Aaron Roche
Travel Manager, Operations
Tokopedia
Rudy Dalimunthe
Senior Vice President of Customer Excellence
Tonik
Arivuvel Ramu
Chief Technology Officer
Total Wine & More
John Jordan
Senior Vice President
Touring Club Suisse
Stephan Wymann
Workload Manager, Area Assistance
Transat
Susie Devault
Vice President
TSB Bank
Lisa Macnee
Head of Digital and Customer Engagement Center
Tuhu
Cui Xu
Technical Production Manager
Türk Ekonomi Bankası
Özge M. Tekalp
Head of Contact Centers
Türkiye Finans
Mustafa Onur Yilmaz
Project Manager
Twiddy & Company
Blake Stockslager
Chief Information Officer
TXU Energy
Tony Jurica
Senior Managing Architect, IT Global Voice Networks
U.S. Cellular
UBI Banca
Enrico Ugoletti
Head of Direct Channels Business Services
UK Home Office
Robbie Warwick
Head of Voice and Video Platforms
UniCredit
Francesco Rosato
Head of Contact Centre Strategy
Unisys
Aron Meyer
Solution Architect, Digital Workplace Solutions
UNITEC
Leandro Cruz Hernández
Digital Director and Customer Experience
Universal Assistance
Raffaele Loiacono
Chief Information Officer
University of South Florida
Uplift
Amy Behbehani
Senior Director of Customer Service and Operations
UPMC Health Plan
Mary Beth Jenkins
COO, UPMC Health Plan
Utah Department of Health
Jon Reid
Utah Statewide Immunization Information System Program Manager
Utilita
Martin Filler
Head of Contact Center
Utility Warehouse
Samit Patel
Head of Portfolio
Vaillant
Michael Graffe
Head of IT
Vanti
Gloria Carvajal Álvarez
Call Center Coordinator
Vattenfall
Lars Eriksson
Head, Demand Team, VCSN
velcom | A1
Franz Ott
Business System Analyst
Videocon d2h
Vinay Tyagi
Head - Call Center Technology
Vidéotron
Martin Marois
Senior Manager, IT for Contact Center Technologies
VIPKid
Fan Bo
Senior Director Sales and Operations Management Center
Virgin Atlantic
Louise Phillips
VP Customer Centers
Visaya Knowledge Process Outsourcing Corporation
Butch E. Valenzuela
President and CEO
Visión Banco
Estela Spelt
Client Manager
Vivo
Rafael Grottoli
IT Director
Vivonet
Shafique Adatia
System Administrator
VMS BioMarketing
Michael Rudicle
Senior Vice President & Chief Information Officer
Vodacom
Eben Dreyer
Solution Development Manager, Vodacom
Vodacom
Gary Hagel
Chief Officer, Commercial Operations
Vodafone
Thomas Henkel
Department Head, Contact Center Operations, Vodafone
Vodafone
Velanas Theodoros
Call Centre Supervisor, Vodafone Greece
Vodafone
Jarrod Creagh
Head of Workforce Optimization and Care Platforms
Voicenter
Ricardo Ramirez
Contact Center Executive Director
Waste Management, Inc
Gautam Roy
Vice President, Infrastructure, IT Operations
Welsh Water
Chris Jones
Finance Director, Welsh Water
Western Governors University
Adam Davis
Vice President of Operations
Western Sydney University
Scott Snyder
Chief Information and Digital Officer
Western Union
Westpac
Jason Lock
Head of Contact Centers
WoolWorths
Gerrad Hennessy
Senior Operations Manager
Woolworths Finance Shared Services
Robert Fellowes
Customer Focused Transactions Services Lead
Xerox
Naresh Shanker
Chief Technology Officer
Xiaomi
Wang Chuanpeng
International Services Product Director
Yahoo! Japan
Yuji Matsuura
Marketing Solutions Company, Operation Division Support Department Senior Manager
Yin Tianxia Group
Liu Hailong
Manager of Contact Center Service
youse
Taiolor Morais
Director of Technology and Operations
ZIM
Meir Gershon
Head of Global Service and Communication
ZON
Fernando Fonseca
Customer Care Technical Manager, Zon
ZoomSystems
Michael Shaw
Senior Vice President, Operations
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