Case Study: Stater achieves faster, more secure customer service with Genesys Cloud

Stater connects data for more personalized experiences

Stater, a lender services provider, wanted to deliver more personalized and efficient customer experiences while meeting strict cloud compliance and security requirements. Working with Genesys and KPN, Stater used Genesys Cloud Web Messaging and a voicebot initiative to improve digital service, reduce employee effort, and support cost-effective innovation.

Genesys Professional Services led the development and guided Stater through deployment, helping the team build and manage its own bots and extend them to additional sub-brands. The results included six live bots handling about 60% of customer requests without a human agent, a much faster time to innovation, and a major reduction in IT effort, including an 80% cut in IT tickets and a Germany rollout completed in just four weeks instead of six months.

Stater

Johan van Hensbergen

Product Owner