Case Study: Senske Services achieves 300% total revenue growth and improved schedule adherence with Genesys nGAGEMENT

Senske Services increases total revenue by 300% and improves schedule adherence with nGAGEMENT

Senske Services, a 500‑employee regional lawn, tree and pest control company serving the Western US since 1947, faced siloed contact‑center data and a slow, manual reporting process — CRM updates were delayed by 24 hours and agents had to use two separate platforms. That fragmentation hurt agility, engagement and schedule adherence, forcing managers to spend time pulling reports instead of coaching teams.

Senske partnered with Genesys (nGAGEMENT and Workforce Optimization on Genesys Cloud) to consolidate systems, deliver real‑time KPIs and apply gamification so agents could track goals and adherence instantly. The change reduced manual reporting and improved attendance visibility, while driving major business gains: total revenue up 300%, revenue per hour up 250%, revenue per call up 55%, and a 150% increase in programs sold.

Senske Services

Charles Williams

Call Center Manager