Case Study: Beneva achieves a 94% employee satisfaction score with Genesys Cloud CX

Beneva achieves a 94% employee satisfaction score after migrating to Genesys Cloud

Beneva, an insurance provider in Canada, needed a scalable and flexible customer experience solution to replace disconnected systems and better support omnichannel service. The company also wanted an easier-to-use platform that could improve customer insight and employee experience, and it chose Genesys Cloud CX® from Genesys.

With Genesys Cloud, Genesys helped Beneva unify touchpoints, gain a better understanding of customer needs and pain points, and strengthen employee experience. The results included a 94% employee satisfaction score, showing a clear measurable impact from the Genesys implementation.

Beneva

Dominique Proulx

Director, Omnichannel