Case Study: Company Nurse boosts injury capture, engagement and revenue with Genesys PureCloud

Flexible cloud contact center differentiates with technology for better experience and ROI

Company Nurse, a Scottsdale-based healthcare provider that offers 24/7 registered‑nurse triage for workplace injuries, needed to modernize how injured workers connect with care. Their legacy contact center couldn’t support omnichannel engagement, real‑time KPIs, or easy integrations, creating IT complexity, missed incidents and lost revenue as the workforce became more distributed and digitally native.

Moving to the Genesys PureCloud CCaaS platform gave Company Nurse webRTC telephony, omnichannel routing (phone, SMS, chat), built‑in workforce and quality management, and open APIs for fast integrations and a field app. The cloud solution simplified IT, consolidated queues, improved reporting and reduced average handle time by more than 5% in a month, supported a 20% increase in call volume with no added staff and saved about $50,000 per year in overflow costs.

Company Nurse

Henry Svendblad

Chief Technology Officer