Case Study: See Tickets achieves 95% automated inquiry resolution with Genesys DX (Genesys)

Ticketing leader transforms service with AI

See Tickets, an international UK-based ticketing service listing around 40,000 events, was struggling with rising call volumes and a labour‑intensive contact centre where agents couldn’t feasibly know every event detail. The scale and variety of customer queries created time pressures, high costs, and inconsistent information for buyers.

By deploying Genesys DX’s AI chatbot—installed quickly via a simple, intuitive interface—See Tickets now handles 95% of inquiries with no human interaction, dramatically reducing inbound calls and contact centre costs. Customers get faster, more accurate and consistent answers, while staff focus on complex issues; real‑time dashboards also provide insights that continually improve the bot’s performance.

See Tickets

Rob Wilmshurst

Chief Executive Officer