Case Study: Quicken achieves rapid, cost-effective, easy-to-manage customer experience with Genesys PureCloud

Personal finance software provider uses customer engagement cloud solution to more easily deliver a superior customer experience

Quicken Inc., a leading personal finance software provider that spun off from Intuit in 2016, needed a contact center solution that didn’t rely on a large IT team. With limited internal tech resources and a tighter budget, the company sought an easy-to-manage, cost-effective, scalable platform that could support omnichannel features like chat and screen-sharing and let agents update IVR and routing without IT intervention.

Quicken selected PureCloud by Genesys, a microservices-based AWS cloud solution offered on flexible month-to-month terms, and deployed it in two months. The platform delivered continuous feature updates, enabled rapid IVR changes and new capabilities such as screen sharing, and gave Quicken faster, more adaptable customer service along with reduced IT dependency and predictable costs.

Quicken

Ian Roberts

Operations Leader