Case Study: Maximus transforms global BPO operations with Genesys

Maximus - Customer Case Study

Maximus, a global BPO and government services provider, needed to modernize and unify its contact center operations across many sites while improving flexibility, supporting remote work, and reducing costs. The company turned to Genesys and its Contact Center as a Service platform to replace a patchwork of standalone telephony and support tools.

Genesys helped Maximus complete more than 100 migrations, stand up 35 new organizations, and deploy 6,000 users across 100+ sites. The rollout enabled a seamless shift to work-from-home during COVID-19, retired 26 phone systems, reduced client projects from 134 to 93, and cut licensing costs by up to 50% while improving service efficiency and profitability.

Maximus

Angela Kovach

Vice President of Cloud Technology