Case Study: Graphic Solutions Group achieves 32% revenue growth with Genesys Cloud

Graphic Solutions Group - Customer Case Study

Graphic Solutions Group, a graphics equipment and consumables provider, needed a contact center platform that could support rapid growth, improve employee and customer experience, and replace unreliable legacy systems. Using Genesys Cloud, the company also sought better visibility into operations as call volumes rose and service levels suffered from long waits and abandoned calls.

Genesys implemented Genesys Cloud with workforce engagement management, web messaging, chatbot, forecasting and scheduling, and gamification. The results were significant: Genesys helped Graphic Solutions Group avoid losing 95% of sales revenue during a system crash, save $250,000 annually in labor costs, improve service levels by 88%, cut wait times by 79%, reduce abandoned calls by 65%, and drive 32% revenue growth over 24 months.

Graphic Solutions Group

Lauren Forte

Director of Inside Sales