Case Study: Rainmaker achieves greater sales and service success with Genesys Cloud

Rainmaker - Customer Case Study

Rainmaker, Finland’s leading outsourcer, needed a more flexible, future-ready way to support high-volume omnichannel customer service and telesales across multiple locations. To respond quickly during the pandemic and improve client service delivery, Rainmaker turned to Genesys Cloud and Genesys Professional Services.

Genesys implemented a cloud-based solution connecting nine offices in Finland and one in Spain, enabling 250 agents to handle inbound, outbound, chat, and email interactions more efficiently. Using Genesys Cloud Predictive Routing and AI-driven tools, Rainmaker improved sales by 115%, boosted first contact resolution by 28%, increased CSAT by 4%, cut costs by 20%, raised agent efficiency by 25%, and reduced average handle time by 15%.

Rainmaker

Henri Forss

Sales and Development Director