Case Study: Narayana Health achieves greater patient care and operational efficiency with Genesys Cloud

Narayana Health - Customer Case Study

Narayana Health wanted to improve patient care and operational efficiency across its contact center and scheduling operations. By working with Genesys and moving to the Genesys Cloud platform, the health provider aimed to break down work silos, gain better visibility into agent performance, and deliver a more seamless patient experience.

Genesys implemented Genesys Cloud with a unified, no-code orchestration toolset, API-first platform, and prebuilt CRM connectors. As a result, Narayana Health achieved clearer data visibility, better resource allocation by region, and roughly a 15% reduction in average handle time, while improving flexibility, reliability, and patient experience.

Narayana Health

Kumar KV

Vice President for Information Technology