Case Study: AlMajdouie Motors achieves improved customer satisfaction and compliance with Genesys Customer Experience Platform

Saudi Group Improves customer satisfaction and compliance

AlMajdouie Motors, part of the ALMAJDOUIE Group in Saudi Arabia, faced fragmented customer handling across 11 showrooms—calls were answered locally with no way to track marketing ROI, monitor digital inquiries, or reliably meet government customer-service standards. With growing customer expectations and regulatory pressure, the company needed a unified, fast-to-deploy contact solution that integrated with existing systems.

AlMajdouie implemented the Genesys Customer Experience Platform, integrating with Microsoft Lync and Siebel to centralize inbound, outbound and digital engagement; the first inbound phase went live in one month. With eight trained agents (30 user licenses total), missed calls were eliminated, single-call service bookings introduced, digital channels were opened, and the company gained visibility into customer interactions and compliance—improving satisfaction and business outcomes.

AlMajdouie Motors

Yousef Almajdouie

CEO