Case Study: SDMI achieves 7% more online bookings with Genesys Cloud

SDMI boosts online bookings by 7% with Genesys Cloud virtual assistant

SDMI, Steinberg Diagnostic Medical Imaging, wanted to improve patient experiences while reducing dropped calls, busy signals, and the lack of self-service for online scheduling. To address these challenges, SDMI turned to Genesys and its Genesys Cloud CX platform.

Genesys implemented a virtual assistant and other Genesys Cloud capabilities to enable 24/7 self-service, improve access to data, and streamline scheduling operations. As a result, SDMI increased online appointment bookings by 7%, reduced forecasting workload by 40%, cut manual scheduling by 25%, and lowered wrap-up time by 18%.

SDMI

Rachel Papka

Chief Innovation Officer