Case Study: Robinhood achieves enhanced customer experience with Genesys Cloud

Elevating customer experience in food delivery

Robinhood, a leading food delivery app in Thailand, faced growing customer service demands during rapid pandemic-era expansion and was limited by inflexible on-premises technology and too few service channels. To modernize its contact center, Robinhood turned to Genesys and the Genesys Cloud platform.

Genesys Cloud enabled Robinhood to expand customer service channels, support remote work for employees, and improve contact center efficiency. With Genesys, Robinhood reduced handle times and abandonment rates while also saving on maintenance and hardware costs.

Robinhood

Preeyapat Rujum

Head of Customer Fulfillment