Case Study: Sohin achieves more empathetic, efficient patient support with Genesys Cloud CX

Sohin uses empathy and AI to help patients navigate healthcare challenges

Sohin, a healthcare concierge services provider in Mexico, helps patients with complex and rare illnesses coordinate their care during very difficult times. The company needed to improve communication quality, remove friction in patient interactions, and give agents and supervisors better tools to manage time efficiently. Sohin chose Genesys Cloud CX® from Genesys to support these goals.

Genesys implemented the Genesys Cloud™ platform to deliver stable, high-quality interactions and apply AI across inbound service, reporting and analytics, voice, and workforce engagement management. As a result, Sohin can serve more people with greater empathy and efficiency, while optimizing agent and supervisor time and improving the overall patient experience.

Sohin

Juana Ramirez

CEO and CoFounder