Case Study: Dianping.com achieves business diversification and enhanced customer experience with Genesys Customer Experience Platform

Provides great customer experience to realize business diversity

Dianping.com is a leading mobile internet company in China that offers group purchases, restaurant and hotel bookings, and online payments. Facing the need to diversify its business and innovate customer interactions, Dianping sought a customizable, flexible contact-center solution to improve service and support new offerings.

Dianping implemented the SIP-based Genesys Customer Experience Platform, modernizing its contact center and adding self-service capabilities. The Genesys solution delivered the customization and flexibility the company needed, improving customer experience and enabling business diversification—benefits Dianping attributes to Genesys’ industry expertise and insights.

Dianping

Jun Jiang

Senior Technical Supervisor