Case Study: B&O Service achieves reliable, scalable customer service with Genesys

B&O Service - Customer Case Study

B&O Service, a market leader in technical services for the German housing industry, needed a more reliable and scalable way to handle tenant repair claims across more than 600,000 residential units and around one million repairs a year. Its legacy on-premises contact center was costly, outdated, and unable to support remote working or easily expand queue capacity, so the company looked to Genesys and the Genesys Cloud platform.

Genesys implemented Genesys Cloud as a unified, cloud-based contact center platform for B&O Service. The new solution delivered much-needed reliability, easy scalability, and remote working capability while supporting multiple service processes with minimal effort for future changes.

B&O Service

Christoph Otto

Head of IT Infrastructure and Service