Case Study: Inland Revenue New Zealand simplifies customer interactions with Genesys Engage (Genesys)

Simplifies customer interactions with the Genesys Customer Experience Platform

Inland Revenue New Zealand (Te Tari Taake) is the government agency responsible for collecting revenue, disbursing social support payments and providing policy advice. Facing a broad business transformation, the organization needed to simplify and modernize how it interacts with customers and put customer experience at the center of those improvements.

To achieve this, Inland Revenue deployed the Genesys Engage solution, using its tools and advisory support to shape decisions and meet technical and operational requirements. The result is streamlined customer interactions and a more customer-centric service delivery model, with Genesys continuing to support the agency as it implements its transformation.

Inland Revenue

Patrick Crawford

Manager Transactional Services