Case Study: Sales-Hub boosts revenues and productivity with Genesys Cloud CX

Digital tools enable a human touch — and boost revenues 20% — for Sales-Hub

SalesHub, a telecommunications marketing company in Latin America, needed to overcome outdated contact center technology that limited personalization, integration, workflow visibility, and performance tracking. To improve customer service and support faster growth, SalesHub chose Genesys Cloud CX from Genesys.

Genesys implemented an integrated omnichannel CX platform with AI-enabled workforce engagement management, analytics, and CRM integration. The result was a 25% increase in staff productivity, a 20% boost in revenues, more than 20% higher sales conversions, and a 20% improvement in operational efficiency.

SalesHub

Edgar Celaya

Director of Sales and Contact Center