SugarCRM B2B Case Studies & Customer Successes

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SugarCRM enables businesses to create extraordinary customer relationships with the most empowering, adaptable and affordable customer relationship management (CRM) solution on the market. Unlike traditional CRM solutions that focus primarily on management and reporting, Sugar empowers the individual, coordinating the actions of customer-facing employees and equipping them with the right information at the right time to transform the customer experience.

Case Studies

Showing 187 SugarCRM Customer Success Stories

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3Dconnexion achieves 700% lead growth and consolidates seven systems with SugarCRM

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AB Enzymes achieves master data synchronization and streamlined sales operations with SugarCRM

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Access Group achieves $1M net new revenue and faster time-to-market with SugarCRM

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Acnos Pharma GmbH achieves streamlined workflows and faster project wins with SugarCRM

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Acrobatiq achieves seamless marketing transitions and enhanced campaign support with SugarCRM

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ACTenviro achieves data-driven growth and faster sales with SugarCRM

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Advanced Business Equipment achieves 10% sales growth in three months with SugarCRM

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Advanced Glazings Ltd. achieves hyper-efficient, sales-focused operations with SugarCRM

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Affinity4 achieves a unified CRM hub consolidating products, billing and donations with SugarCRM

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Agfa HealthCare achieves 139% ROI and rapid 1.3‑year payback with SugarCRM

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Agriconomie achieves a seamless, data-driven customer experience and major time & cost savings with SugarCRM

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American Specialties, Inc. achieves 100% user adoption and a real-time sales pipeline with SugarCRM

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Arconvert (global self-adhesive materials manufacturer) achieves a fully digital, streamlined sales cycle with SugarCRM (CRM platform)

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Audio Visual Design Group achieves 20x sales growth without expanding operational costs with SugarCRM

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Australian Scholarships Foundation achieves 10x operational efficiency and 300% increase in scholarships with SugarCRM

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Axxès (European toll-services provider) achieves improved customer service and better prospect targeting with SugarCRM

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B2V Group achieves centralized customer data and automated email marketing with SugarCRM

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Backcountry achieves customer-centric sales growth and triples its sales team with SugarCRM

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BancVue achieves 3x growth and 75% higher close rates by operationalizing the customer journey with SugarCRM

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Bank of Marin achieves streamlined lead management and increased sales accountability with SugarCRM

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Bell ID achieves 60% more customers and improved sales productivity with SugarCRM

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Bishop-Wisecarver achieves 360-degree customer visibility and real-time ERP/MAP integration with SugarCRM

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Bitdefender improves customer engagement and boosts sales & marketing with SugarCRM

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Bjarke Ingels Group achieves centralized contact management and faster project visibility with SugarCRM

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Buckland achieves a seamless, cost-effective CRM transition with SugarCRM

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Building Material Distributors, Inc. achieves increased sales productivity and streamlined, centralized operations with SugarCRM

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Business News achieves digital transformation and a unified customer view with SugarCRM

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C2B International achieves increased e-commerce sales and customer loyalty with SugarCRM

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CAP’TRONIC achieves scalable, stable management and improved visibility with SugarCRM (Sugar Professional)

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Carolina Industrial Trucks achieves 75-minute daily prospecting time savings with SugarCRM (Sugar Professional + Hint)

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Carpathia Hosting achieves 50% customer growth and accelerated lead-to-cash with SugarCRM (Sugar Professional)

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Casabaca Toyota achieves digital sales transformation and 3% higher lead conversion with SugarCRM

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Cataract Steel Industries creates five new opportunities with SugarCRM's Sugar Market

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CBI Group achieves integrated project management and real-time pipeline visibility with SugarCRM

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CBRE achieves streamlined content management and increased lead generation with SugarCRM

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CCA Group a.s. achieves streamlined customer management and new sales opportunities with SugarCRM (Sugar Professional)

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Cells4Life achieves 17% web sales lift, 20 hours/week saved and stronger compliance with SugarCRM

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Central Innovation achieves 30% business growth with SugarCRM (Sugar Professional)

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Certiquality achieves a 50% increase in customer interaction with SugarCRM

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Cireson eliminates CRM sync issues and saves $500/quarter with SugarCRM's Sugar Market

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City of Rijswijk achieves 80% first-call resolution with SugarCRM

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CitySprint achieves a single customer view and drives digital transformation with SugarCRM

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Clancy Relocation & Logistics achieves faster lead response and streamlined lead management with SugarCRM

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Clarity Consultants achieves improved revenue tracking and streamlined sales and marketing with SugarCRM's Sugar Market

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Community Tax achieves 80% same-day client enrollment and streamlined operations with SugarCRM

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Community Telco achieves reduced customer churn and streamlined sales-to-service operations with SugarCRM (Sugar Professional)

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Content Conversion Specialists (CCS) achieves centralized sales visibility and streamlined quoting with SugarCRM Professional

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Corona Medical achieves a streamlined sales process and faster quoting with SugarCRM

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Cortech Developments achieves a fully digital, automated business cycle with SugarCRM

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Corvus Janitorial achieves streamlined franchise operations and higher sales productivity with SugarCRM

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Creative Foam exceeds annual sales goal by 44% with SugarCRM

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Credaris achieves 50% reduction in operating costs and scales to Switzerland’s largest consumer loan broker with SugarCRM

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Crown & Caliber achieves 50% faster watch intake and 27% faster listings with SugarCRM

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Cube Route cuts returns response time from a month to one day with SugarCRM

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DATAFIRST achieves a 200% increase in lead generation and cuts upsell sales cycle from 12 to 4 months with SugarCRM

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Delv achieves unified collaboration and improved employee experience with SugarCRM

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Deutsche Telefon doubles order productivity and halves processing time with SugarCRM

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Dridco, a Latin American classifieds leader, achieves 125% ad listings growth and 157% revenue increase with SugarCRM

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E2B Teknologies achieves greater revenue and streamlined marketing with SugarCRM

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E3 Technology achieves 20% sales increase and unified project management with SugarCRM (Sugar Professional On-Demand)

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Eden Exchange achieves streamlined sales automation and saves thousands of hours with SugarCRM

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EIS - Customer Case Study

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Elmeq doubles lead-to-project conversion and improves customer experience with SugarCRM

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EMA Design Automation achieves higher conversion rates and automated lead nurturing with SugarCRM

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Empresas ADOC expands customer base and boosts loyalty with SugarCRM

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Exacq Technologies achieves unified operations and 15% faster issue resolution with SugarCRM

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FAMO achieves a 360° customer view and increased sales with SugarCRM

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Fig Industries achieves scalable publishing operations and streamlined ad-sales workflows with SugarCRM

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Fordham University achieves a 360° constituent view and improved student outcomes with SugarCRM

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Fresenius Medical Care achieves processing of 500 orders a day with SugarCRM

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FSIoffice achieves 40% more cases and streamlined sales efficiency with SugarCRM

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Fulfillmentcompanies.net achieves 65% faster processing and 45-minute monthly invoicing with SugarCRM

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Funds2Orgs achieves streamlined fundraising and up to 50% coaching time savings with SugarCRM

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GECO and Super General achieve streamlined field service and improved customer experience with SugarCRM (Sugar Serve)

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Generali Hellas achieves unified customer data and faster sales and service response with SugarCRM

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GForces achieves massive cost savings and mobile-enabled unified sales with SugarCRM

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GM Colombia achieves 60% incremental revenue growth and 34% higher retention with SugarCRM

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Green Valley achieves more than twice as many customers with SugarCRM

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Greenfield Communications achieves improved call center performance and increased upsell with SugarCRM

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Grupo El Derecho achieves 20% sales growth and centralized client data with SugarCRM

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Harper Inc. achieves 33% increase in average monthly orders with SugarCRM

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Hermann Hartje achieves digital transformation and improved customer experience with SugarCRM

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High Performance Equipment (HPE) retains market share and boosts digital sales with SugarCRM

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Hilco Global (Hilco Appraisal Services) achieves streamlined operations and increased productivity with SugarCRM

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Hilco Global achieves a single source of customer truth and 20% sales growth with SugarCRM

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Relocation services provider Hilldrup achieves 360° customer visibility and rapid ROI with SugarCRM

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Hillel scales student engagement by over 1,000% with SugarCRM

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Hipertehuelche achieves 18% B2B sales growth without adding staff with SugarCRM (Sugar Professional)

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HRsmart achieves unified sales pipeline visibility and rapid reporting with SugarCRM

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Hub Le Bas achieves increased sales productivity and faster customer response with SugarCRM

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ihub Media Group achieves greater sales efficiency and visibility with SugarCRM (Sugar Professional)

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INNOCUTIS achieves control and visibility of prescription drug sales with SugarCRM

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Insource achieves real-time market intelligence and strong user adoption with SugarCRM

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Interflora A bouquet of features to manage network resellers thanks to the new CRM platform, Sugar

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Intrum Justitia achieves rapid ROI and standardized sales processes with SugarCRM

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ion-ip achieves centralized collaboration and improved sales forecasting with SugarCRM

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Isocomble achieves rapid growth and superior customer experience with SugarCRM

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Jayco Corporation achieves integrated data visibility across 20+ dealerships with SugarCRM

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Jayco Corporation streamlines sales and boosts email click-through rates up to 50% with SugarCRM

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Jochen Schweizer Corporate Solutions achieves outstanding customer experiences and improved data-driven engagement with SugarCRM

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JWH Group achieves cloud-powered sales efficiency and faster lead conversion with SugarCRM

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Kaut-Bullinger achieves unified customer data and increased sales and service efficiency with SugarCRM

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Koozai achieves a 96% client retention rate with SugarCRM

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KRAMSKI achieves 200% improvement in forecasting range and faster quote approvals with SugarCRM

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Kreato CRM achieves 100% client coverage and identifies 8,800 opportunities with SugarCRM

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Kyloe Partners achieves a 2x increase in marketing communications and a 60% workload reduction with SugarCRM

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Larsen Jewellery achieves paperless, customer-centric growth with SugarCRM

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Leading Global Financial Services Provider achieves 360° customer views and faster response times with SugarCRM

Lindner Group achieves improved customer engagement and streamlined sales processes with SugarCRM

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Lomas Travel achieves a unified customer experience and improved sales visibility with SugarCRM

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LOOK Cycle achieves a unified, high-performance multichannel customer experience with SugarCRM

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Loomis UK achieves 25% bottom-line savings with SugarCRM

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Marathon Sports achieves 225% promotion lift and customer-data transformation with SugarCRM

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Marazzi achieves a unified global CRM and faster sales with SugarCRM

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Marine Instruments achieves optimized customer service with SugarCRM

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Marini SpA achieves increased sales and stronger customer focus with SugarCRM

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Materion achieves 100% CRM adoption and boosts sales efficiency with SugarCRM

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Mazars achieves 2,000 hours saved annually with SugarCRM

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Mediocredito Trentino Alto Adige achieves client-data-as-a-business-asset and increased customer retention with SugarCRM

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Men's Wearhouse achieves more tuxedo rental appointments and streamlined lead management with SugarCRM

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Mervis Diamond Importers achieves streamlined customer management and improved sales forecasting with SugarCRM

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Methodist Homes (MHA) achieves streamlined administration and improved member support with SugarCRM

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MIAG achieves streamlined supplier financing and global sales visibility with SugarCRM

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Military AutoSource achieves rapid global sales deployment, synchronized data, and mobile CRM with SugarCRM

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MVTec Software GmbH achieves a unified, revenue-driving sales process with SugarCRM

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Neenah Paper achieves streamlined customer experience and increased digital engagement with SugarCRM

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New York Restoration Project achieves site-level visibility and streamlined operations with SugarCRM

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Niftylift achieves automated sales quoting and centralized customer data with SugarCRM

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NinjaTrader achieves customer lifecycle automation and reduced churn with SugarCRM

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Novalto achieves 150+ hours per week in time savings and boosts sales productivity with SugarCRM

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Omega Diagnostics achieves streamlined sales and marketing, improved customer experience and accurate sales forecasting with SugarCRM

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OmniMed Financial & Insurance achieves higher lead conversion and streamlined marketing with SugarCRM

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One Financial achieves scalable global sales and automated onboarding with SugarCRM

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P&N Bank achieves single customer view and stronger growth with SugarCRM

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Palletways achieves a seamless pan‑European customer experience and scalable, data‑driven growth with SugarCRM

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PAQUETEXPRESS achieves higher call-center efficiency and customer satisfaction with SugarCRM

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Paramount Global Services achieves record new-business growth and a 13.5% shorter sales cycle with SugarCRM

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Pop! Promos achieves scalable, data-driven marketing and 100,000+ targeted emails/week with SugarCRM

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PostNord cuts operational costs 20% and speeds service resolution from days to hours with SugarCRM

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Puente achieves improved sales and customer service—doubling email campaigns and accelerating lead conversion with SugarCRM

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Puente achieves faster sales, improved customer service and global regulatory compliance with SugarCRM

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Pure360 achieves faster lead conversion and 15% more client meetings with SugarCRM

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quirion boosts customer service and marketing collaboration and automates personalised mail campaigns with SugarCRM (Sugar Market)

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RealConnections achieves greater flexibility and value with SugarCRM

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Redglaze Group achieves 30% efficiency gains and unified customer-facing operations with SugarCRM

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Rodobens achieves a unified 360° customer view across seven business units with SugarCRM

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Roxtec achieves 50% faster email marketing and unified customer data across 70+ countries with SugarCRM

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Roxtec achieves unified global sales processes and improved customer retention with SugarCRM

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Savoye achieves customers for life and unified sales & marketing with SugarCRM

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Securiton achieves unified customer data across 16 locations with SugarCRM

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Selangor Dredging achieves 50% sales growth and 80% faster customer response with SugarCRM

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Sennheiser achieves global customer insights and expanded sales & service with SugarCRM

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SIM University achieves personalized student service and improved recruitment with SugarCRM

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Sofia University achieves up to 5% higher conversions and improved student engagement with SugarCRM

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Sofos Energia achieves a 30% increase in sales productivity with SugarCRM

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SOMEFLU achieves shorter sales cycles and faster customer response with SugarCRM

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Spitogatos.gr (Greece’s leading online real estate provider) achieves approximately 60% increase in sales productivity with SugarCRM (Sugar Professional)

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Star Asia International, Inc. achieves faster sales cycles and streamlined prospecting with SugarCRM

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Star2Star achieves massive growth and protects $4M in revenue with SugarCRM

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Strongwell achieves a $30K quote request and real-time marketing insights with SugarCRM

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Summit Homes achieves faster follow-ups and a unified view of customers with SugarCRM

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Symphony achieves best-in-class CRM for professional services firms with SugarCRM

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Tangelo achieves rapid national growth and unified customer data with SugarCRM

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TengoInternet triples sales and saves 1,500 staff hours annually with SugarCRM

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Terradatum achieves a customer-data powerhouse and converts 20% of lost opportunities with SugarCRM

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Tetley Harris achieves 1100% pipeline growth with SugarCRM

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Thomas Cook Voyages achieves rapid CRM deployment and improved customer data management with SugarCRM

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Thomas Murray achieves 50% reduction in email marketing costs with SugarCRM

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TIM Group achieves centralized global client management and accurate forecasting with SugarCRM

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Trans - Tasman Business Circle achieves 30–50% productivity gains and streamlined data management with SugarCRM (Sugar Professional)

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UEM Land Group achieves 30% higher sales productivity and $200,000 annual cost savings with SugarCRM

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Unifin triples sales and boosts application-processing efficiency 60% with SugarCRM

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Unite achieves streamlined operations and a single source of truth with SugarCRM

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University Readers achieves streamlined production, e-commerce and email marketing with SugarCRM

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USAFact achieves 20% revenue growth and faster sales cycles with SugarCRM (Sugar Professional & Sugar Mobile)

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uShip boosts sales and support efficiency 20% with SugarCRM

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Verticality Ltd achieves 30% cost savings and 32% faster business planning with SugarCRM

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VetAdvisor expands reach to thousands of veterans and saves 500 coach-hours per year with SugarCRM

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ViaWest achieves standardized sales processes and faster quote-to-cash with SugarCRM (Sugar Professional)

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Vigon International achieves rapid automated quoting and streamlined sales operations with SugarCRM

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Virosafe Takes Control of Sales and Marketing with SugarCRM and IBM SmartCloud for Social Business

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VPI streamlines lead management and delivers outstanding customer experience with SugarCRM

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Wesley Mission Queensland achieves a single customer view and business transformation with SugarCRM

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WFG National Title Insurance Company achieves cloud migration and automated sales & marketing efficiency with SugarCRM

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Woodward achieves real-time visibility and faster decision-making with SugarCRM

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Worldwide Supply achieves streamlined email marketing and automated lead capture with SugarCRM

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XMS, a Dutch fiber‑optic provider, achieves scalable VoIP‑integrated customer service and reduced costs with SugarCRM

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