Case Study: Redglaze Group achieves 30% efficiency gains and unified customer-facing operations with SugarCRM

Redglaze Group Aligns the Entire Team to Deliver Customer Success

Redglaze Group is a multi-company firm in construction and technology based in Omaha, Nebraska, with satellite offices across four states. Facing fragmented systems, repetitive “Friday” reconciliation meetings, and a rigid legacy CRM, the organization needed a single, secure platform to share project, accounting, HR and sales data, ensure consistent customer interactions across business units, and enable staff crossover without added headcount.

Redglaze implemented Sugar Professional on-site and customized it with modules and role-specific portals (subcontractor, HR, invoicing, projects) and integrations with accounting and mapping tools; about 74% of employees now use the system. The result: elimination of routine reconciliation meetings, faster issue resolution (minutes instead of days), roughly 25–30% efficiency gains, streamlined resource-sharing, improved cash flow, a 60% reduction in server space, and a more consistent, professional customer experience.

Redglaze Group

Jeremy Zerzan

SGH Project Manager