Case Study: Cortech Developments achieves a fully digital, automated business cycle with SugarCRM

Transitioning to SugarCloud Gives Cortech Developments a Fully Digital Business Cycle

Cortech Developments, a Cheshire-based provider of software integration solutions (est. 1992) and maker of Datalog 5, was constrained by an outdated onsite SugarCRM. With customer data dispersed across spreadsheets and multiple systems, reporting, order processing, partner performance review and cross‑department collaboration involved heavy manual work, suppressing productivity and limiting the company’s ability to adapt its business model.

Working with partner redk, Cortech implemented Sugar Sell and migrated its CRM to SugarCloud on AWS, creating a fully digital business cycle that consolidated customer data and automated account, quote and sales processes. The move delivered clearer customer insight, measurable productivity gains and a better employee experience, plus a secure, scalable platform with automatic updates that supports delivery in 30+ countries and sets the stage for further integrations and quoting automation.

Cortech Developments

Jenny Connell

Sales Coordinator