Case Study: Hilco Global achieves a single source of customer truth and 20% sales growth with SugarCRM

Hilco Global Eliminates Data Silos And Increases Sales

Hilco Global, a leading international financial services firm specializing in asset valuation and monetization, faced significant data silos across its 25 business units—relying on 15 separate sources, spreadsheets and legacy systems. This fragmentation created heavy manual data‑entry work, limited visibility, slow sales cycles and complex regulatory and compliance challenges, costing staff time and hindering cross‑department collaboration.

Working with Highland Solutions, Hilco deployed a heavily customized Sugar Professional CRM that integrated legacy valuation databases, HR and accounting systems and automated the customer lifecycle from marketing through invoicing. The rollout (adopted by the vast majority of users) created a single, compliance‑friendly customer database, enabled on‑demand reporting, reduced operational costs and sales friction, freed employees from routine data entry, and drove a 20% increase in collateral services sales.

Hilco Global

Jim Glickman

CMO