Case Study: Acnos Pharma GmbH achieves streamlined workflows and faster project wins with SugarCRM

Acnos Pharma GmbH Streamlines Workflow and Wins Big with the Help of SugarCRM

Acnos Pharma GmbH, an Aachen-based pharmaceutical distributor and clinical-supply partner for global manufacturers, was struggling with data sprawl and slow knowledge sharing. Its legacy system lacked a usable product search and a single view of customer communication, leaving teams across Europe and the US unable to access vital information quickly and putting time-sensitive opportunities at risk.

Working with implementation partner Fellow Consulting AG, Acnos implemented SugarCRM (including an Outlook plugin) to centralize data, add searchable product info, and track communications, meetings, and calls. The solution dramatically streamlined workflows, gave employees instant access to critical information, improved response times, and helped the company secure a time-critical project while supporting ongoing growth.

Acnos Pharma

Florian Seliger

Head of Technology