Case Study: Exacq Technologies achieves unified operations and 15% faster issue resolution with SugarCRM

Exacq Technologies Inc. Unifies Operations Via The Sugar Platform

Exacq Technologies, an Indianapolis-based developer of video management systems, faced fragmented operations: support logs on paper, sales managed in ACT! and Outlook, and inconsistent data across systems that limited visibility and efficiency.

Standardizing on Sugar Professional with custom integrations to Microsoft Dynamics, ShoreTel VoIP and Google Maps created a centralized interface and customer portal. This cut support case resolution time by 15%, sped RMA processing by 10–15%, and improved sales pipeline transparency and territory visualization for reps.

Exacq Technologies

Jayson Senter

Senior IT Developer