Case Study: ACTenviro achieves data-driven growth and faster sales with SugarCRM

ACTenviro Takes on Big Growth Goals With Sugar

ACTenviro, an employee‑owned environmental and hazardous‑waste services firm in San Jose that serves 2,500 clients and ranks among the nation’s fastest‑growing recyclers, faced a major data challenge: its legacy CRM was rarely used, leaving customer information fragmented and preventing the company from turning data into actionable insight to support expansion plans.

With implementation partner Arcsona, ACTenviro deployed SugarCRM and focused on user adoption through a simple, intuitive interface, then integrated the platform with ERP and e‑signature tools. The outcome was cleaner, up‑to‑date account data, faster quote‑to‑sign cycles, improved forecasting and trend detection, and a central intelligence hub that streamlines operations and fuels future growth.

ACTenviro

Jeff Pickett

Director of Marketing