Case Study: Intrum Justitia achieves rapid ROI and standardized sales processes with SugarCRM

Intrum Justitia Improves Sales Process with Move To SugarCRM

Intrum Justitia, Europe’s leading credit management services group, needed to replace outdated proprietary CRM tools that couldn’t adapt to changing customer‑monitoring needs and prevented standardization across its Western European operations. The French IT division sought a single, flexible platform to unify commercial processes and improve client satisfaction across multiple countries.

Working with Sugar Gold Partner Synolia, Intrum Justitia implemented Sugar Professional, completing configuration and data migration in months and delivering an initial working version in just two months. After two weeks of training for the French subsidiary’s 30+ business units, the company saw immediate ROI, faster productivity, cleaner customer data, a more customer‑centric sales process, and a roadmap to roll Sugar out across other European subsidiaries while reducing TCO.

Intrum Justitia

Yann Duchemin

IT Director