Case Study: Isocomble achieves rapid growth and superior customer experience with SugarCRM

Isocomble Pursues Aggressive Expansion Goals With SugarCRM

Isocomble, a consumer-focused branch of France’s Isoweck group, expanded from the country’s leading commercial blown-insulation business into homes via franchises and branch offices. With six branches and 14 franchises today and plans to triple or quadruple its footprint, the company needed a reliable CX system to deliver consistent, recommendation-worthy customer experiences and a 360° view of every relationship.

Working with Synolia, Isocomble implemented SugarCRM to centralize customer records, quotes and sales-performance data, serve orders digitally, and track ROI and market penetration. The platform reduced time on tedious tasks, improved order accuracy, gave management real‑time visibility into conversions and leads, and provided scalable tools that reassure franchisees and support rapid growth.

Isocomble

Stéphane Lagneaux

Branch Network Manager