Case Study: Axxès (European toll-services provider) achieves improved customer service and better prospect targeting with SugarCRM

Axxés - Customer Case Study

Axxés, founded in Lyon in 2004 to operate and market Europe’s on‑board toll communication services, serves 20,000 B2B customers and faced rapid growth by 2007. The company needed a scalable, user‑friendly CRM that could be deployed quickly and affordably to support promotion, marketing and customer service across Europe.

Axxés engaged Synolia to implement Sugar Professional On‑Demand with customizations and a billing‑system integration; the initial rollout in 2007 expanded from 15 to 39 users. The solution improved customer service and prospect targeting, and provided a flexible CRM platform that continues to evolve with the company’s needs.

Axxès

Guillaume Domingeon

IT manager