Case Study: USAFact achieves 20% revenue growth and faster sales cycles with SugarCRM (Sugar Professional & Sugar Mobile)

USAFact Drives Higher Revenues with Sugar Professional and Empowers Sales On-The-Go with Sugar Mobile

USAFact, a 30+ year eRecruiting and pre-employment screening provider based in Riverside, CA, was processing thousands of reports daily but struggling with a poorly managed SugarCRM instance. After a change in executive leadership, the company faced low user adoption, no standardized quote structure, poor management visibility and accountability, and sales opportunities slipping through the cracks—resulting in lengthy 3–6 month sales cycles.

Working with SugarCRM partner Epicom, USAFact reconfigured Sugar Professional and rolled out Sugar Mobile, adding standardized, automated quote generation, web-to-lead intake and advanced reporting. Within 12 months sales cycles shrank to within a week of an inbound call, quote preparation dropped from three people/30 minutes to one person/under 5 minutes, revenue rose 20% and contract values increased 15%, while management gained transparency and field teams gained immediate access to sales data.

USAFact

Matthew Taylor

President & COO