Case Study: Harper Inc. achieves 33% increase in average monthly orders with SugarCRM

Harper Inc. Increases Average Monthly Orders by 33 Percent with SugarCRM

Harper Inc., a 30‑year‑old paint and coatings equipment supplier serving over 20,000 customers (primarily independent hardware retailers), struggled with paper‑based order entry, mistyped part numbers, and two‑week month‑end reporting that made tracking and forecasting unreliable and labor intensive.

By implementing Sugar Professional on‑demand, Harper automated order entry, customer management and reporting within weeks—raising average monthly orders from 200 to 300 (a 33% increase), cutting month‑end reporting from two weeks to 90 minutes, migrating about 10,000 customers into the CRM, and putting the company on track to grow sales from $5.3M in 2011 to an expected $7.8M in 2012 while enabling scalable hiring and reduced costs to grow.

Harper Inc.

Joe Harper

Partner