Case Study: TengoInternet triples sales and saves 1,500 staff hours annually with SugarCRM

TengoInternet - Customer Case Study

TengoInternet is North America’s largest provider of high‑speed wireless internet for the outdoor hospitality industry, serving 1,000+ campgrounds, state parks, marinas and remote housing sites from its Austin base. Faced with a “whac‑a‑mole” support model—disconnected systems, high volumes of reactive outage calls, and wasted staff time—the company needed to unify sales and support, automate routine tasks, and gain visibility into trends to improve response and customer experience.

TengoInternet implemented Sugar Professional on‑site with integrations (Twilio, QuickBooks, EchoSign) and custom modules and automation that deflect simple outage calls, streamline quoting and orders, and centralize data. The result: immediate $10K monthly savings from automated outbound communications, 3x sales growth, 1,500 staff hours saved annually, 25% less data‑entry time, better analytics and happier, more productive staff.

TengoInternet

Daniel Tronolone

IT Director