Case Study: uShip boosts sales and support efficiency 20% with SugarCRM

uShip Increases Sales and Support Efficiency 20% with its SugarCRM Customer Engagement Platform

uShip, the world’s largest transportation marketplace made famous by the TV show Shipping Wars, was experiencing rapid growth across consumer and commercial segments (FTL and LTL) but lacked a centralized information infrastructure. The company relied on a mix of Google Docs, spreadsheets and ad hoc systems, which made onboarding, account management and field-based sales coordination slow and error-prone.

uShip implemented Sugar Professional with partner Epicom, integrating Asterisk telephony and HelpSpot helpdesk in a phased rollout to unify contact data and processes. The solution boosted efficiency by about 20% across operations, sped reporting (saving 6–8 hours per week), reduced analytics workload, improved conversion for direct customer interactions, and made it easier to scale without immediate new hires.

uShip

Ken Blank

Retail Sales Manager