Appian B2B Case Studies & Customer Successes

Abdul Latif Jameel achieves rapid digitization, weeks-to-hours decision-making, and 50-60% faster app delivery with Appian

Abdul Latif Jameel

Acclaim Autism - Customer Case Study

Acclaim Autism

Ryan Cox

Vice President

Addiko Bank achieves time-to-yes loan decisions in 3 days and halves customer wait times with Appian

Addiko Bank

Aegon achieves simplified customer self-service and a 36-point NPS increase with Appian

Aegon

Aegon achieves scalable automation and platform stability with Appian

Aegon

Boris Buis

Intelligent Automation and BPM Lead

AIM Specialty Health achieves a unified system and improved data visibility for faster care coordination with Appian

AIM Specialty Health

Alexianer hospitals achieve 80% reduction in billing time and improved emergency care with Appian Process Mining

Alexianer

Gerrit Krause

Head of Unit Care and Process Management

Allan Gray achieves 20% faster transaction processing and 70% fewer indexing errors with Appian

Allan Gray

Amadori achieves streamlined, automated operations and real-time visibility with Appian

Amadori

Sandro Salvigni

IT & Digital Transformation Manager

Ameren achieves faster change management, better reporting, and standardized plant processes with Appian

Ameren

Anglian Water achieves faster, more efficient, lower-risk capital project delivery with Appian

Anglian Water

Richard Buckingham

Climate Change and Carbon Manager

Antalis S.A. streamlines product management and accelerates e‑shop publishing with Appian

Antalis S.A.

Philippe Menillet

Chief Information Officer

Aon - Customer Case Study

Aon

Bob Olson

CIO Reinsurance

Archant achieves 10× reduction in ad production errors and £1M+ cost savings with Appian

Archant

Kevin Shelcott

Director of Publishing Services

Archstone achieves faster onboarding and standardized, paperless forms with Appian BPM Suite

Archstone

Donald Davidoff

Vice President Pricing & Revenue Management

Aviva achieves 9x faster customer service response with Appian Cloud

Aviva

Bank of Tennessee achieves 30% faster mortgage loan approvals with Appian

Bank of Tennessee

Will Barrett

Senior Operations Officer

Bankhaus von der Heydt achieves 10x faster fintech product delivery and sub‑10‑minute onboarding with Appian

Bankhaus von der Heydt

Bankia achieves faster, traceable digital legal case management with Appian

Bankia

Barclays achieves unified security case management and 84% faster processing with Appian

Barclays

Bayer AG achieves rapid clinical reporting and streamlined global operations with Appian

Bayer AG

Bendigo and Adelaide Bank - Customer Case Study

Bendigo and Adelaide Bank

Ben Boase

Service Owner Workflow & Robotics

Bendigo Bank achieves a seamless, unified customer experience and rapid deployment of mission-critical apps with Appian

Bendigo Bank

Andrew Watts

Executive, Customer Service Improvement

Berliner Wasserbetriebe achieves holistic process transparency and automated controlling with Appian Process Mining

Berliner Wasserbetriebe

Bexley Health Neighbourhood Care achieves real-time resource and patient coordination with Appian

Bexley Health Neighbourhood Care

Darren Blake

Chief Operating Officer

British Columbia Teachers' Federation achieves streamlined, automated claims processing and real-time case tracking with Appian

British Columbia Teachers' Federation

Berliner Stadtreinigungsbetriebe AöR (BSR) streamlines street‑cleaning operations and accelerates app delivery with Appian Low‑Code Platform

BSR

David Schlossarczyk

Digital Workplace and Collaboration

Car Stereo Plus achieves a mobilized, connected field workforce and streamlined scheduling with Appian

Car Stereo Plus

Celent achieves global low-code capabilities and legacy ecosystem transformation with Appian

Celent

Charities Trust achieves faster onboarding and streamlined processing of millions in donations with Appian

Charities Trust

Cigna New Zealand achieves streamlined, automated underwriting and faster customer service with Appian

Cigna

Clayton Holdings, Inc. achieves $10M in savings and a 30% efficiency lift with Appian

Clayton Holdings, Inc.

CME Group achieves unified customer experience and workflow automation with Appian

CME Group

CNA achieves a unified, real-time global insurance platform with Appian

CNA

College Board achieves automated, centralized processing and real-time monitoring of 70,000 disability accommodation requests with Appian

College Board

C. R. Bard achieves dramatic reduction in capital expenditure approval cycle time with Appian cloud automation

CR Bard

Dallas/Fort Worth International Airport achieves enterprise-wide process modernization and mobile agility with Appian

Dallas/Fort Worth International Airport

William Flowers

Vice President for Information Technology Systems

Dallas/Fort Worth International Airport achieves mobile, paper-reducing operations with Appian

Dallas/Fort Worth International Airport

DC Central Kitchen achieves greater efficiency in fighting hunger with Appian's Low-Code Automation Platform

DC Central Kitchen

Defense Acquisition University achieves streamlined micro‑purchase processing and improved financial reporting with Appian

Defense Acquisition University

Mark Whiteside

Director of Performance & Research Management, DAU

Defense Information Systems Agency achieves streamlined, automated procurement — $1.7B processed and 12 legacy systems replaced — with Appian's IDEAS

Defense Information Systems Agency

Deloitte achieves automation of 100+ processes and centralized RPA governance with Appian RPA

Deloitte

Adrián Rossignoli

Manager

Département des Yvelines achieves mobile, paperless social-worker case management with Appian

Département des Yvelines

Marc Phirmis

Project Manager

EDP Renewables North America achieves $100M+ in captured issue value and streamlines operations with Appian's COBRA platform

EDP Renewables North America

Stephan Blasilli

Corporate Development Manager

EDP Renewables North America achieves 10x ROI and unifies ESG and EHS processes with Appian

EDP Renewables North America

John Stretton

Senior Manager of Process

Edward Jones Trust Company achieves rapid, error-free wealth management onboarding with Appian's WealthWorx

Edward Jones Trust Company

El Ángel, S.A. saves 3,360 hours/year and modernizes accounting processes with Appian

El Ángel, S.A.

Alicia Pineda

General Manager

Eneco achieves rapid defect registration and end-to-end field-service visibility with Appian

Eneco

Entelgy achieves invoice automation in two weeks and 20-day faster collections with Appian

Entelgy

Miguel Ángel Barrio

Head of Entelgy Digital

Entelgy achieves 35% faster customer invoicing and 98% accuracy with Appian RPA

Entelgy

Miguel Ángel Barrio

Head of Entelgy Digital

Enterprise Rent-A-Car achieves scalable, efficient IT request fulfillment with Appian

Enterprise Rent-A-Car

Pat Steinmann

Department Manager, Request Services, Information Technology

European-Based Leading Multinational Pharmaceutical Company achieves real-time, compliant social media monitoring—reducing tracking from one day to 10 minutes—with Appian

European-Based Leading Multinational Pharmaceutical Company

Federal Transit Administration achieves streamlined national transit reporting and faster, more accurate grant decisions with Appian

Federal Transit Administration

FirstBank achieves fast, intelligent AML case management and improved regulatory compliance with Appian Cloud

FirstBank

Ryan Buerger

IT Director

Flowserve achieves 50% faster dispute resolution and consistent global service with Appian

Flowserve

Achal Augustine

IT Manager for Services and Solutions

Forrester achieves actionable insights to improve seamless customer journeys with Appian

Forrester

Appian Use Case for Energy Process Automation in Oil Production

Fortune 500 European-Based Integrated Energy Company

Garsa achieves 50,000+ automated mortgage and financial tasks per month and cost savings with Appian

Garsa

Óscar Gómez Sanz

Chief Executive Officer

Gaz Réseau Distribution France (GRDF) achieves operational agility and unified service management with Appian

Gaz Réseau Distribution France

Frédéric Fernandez

Manager Of BPM Center Of Excellence

General Kinematics achieves faster, more accurate sales quoting and order processing with Appian

General Kinematics

Ray Lunaburg

Director of Process Analyses and Improvement

General Services Administration achieves end-to-end procurement modernization, visibility, and automation with Appian

General Services Administration

Global Biopharmaceutical Company achieves a flexible, scalable Investigator Sponsored Research system with Appian

Global Biopharmaceutical Company

Global Contract Research Organization achieves centralized regulatory intelligence and auditable compliance with Appian

Global Contract Research Organization

Global Energy Producing Company achieves $22M netback and 74% faster cycle times with Appian

Global Energy Producing Company

Global Financial Services and Insurance Company achieves 100% digital, real-time iDEAL payments processing in 4 months with Appian

Global Financial Services and Insurance Company

Global Financial Services and Insurance Company - Customer Case Study

Global Financial Services and Insurance Company

Global Financial Services and Insurance Company achieves faster, more accurate multinational P&C underwriting with Appian

Global Financial Services and Insurance Company

Global Life Sciences and Medical Devices Company achieves end-to-end regulatory modernization and 100% electronic processes with Appian

Global Life Sciences and Medical Devices Company

Global Medical Devices Organization achieves 80% faster grant reviews and standardized donations management with Appian

Global Medical Devices Organization

Global Pharmaceutical Company achieves streamlined, automated user access management and faster onboarding with Appian

Global Pharmaceutical Company

Global Pharmaceutical Organization achieves streamlined RIM orchestration and faster regulatory submissions with Appian

Global Pharmaceutical Organization

GRDF (Gaz Réseau Distribution France) achieves operational agility and faster service delivery with Appian

GRDF

Frédéric Fernandez

Manager of Bpm Center of Excellence

Grifols achieves 83% reduction in change request processing time with Appian

Grifols

Groupama Asset Management achieves faster time-to-market and centralized product lifecycle management with Appian

Groupama Asset Management

Nathalie Daeubert

OPEN Project Product Manager

Gruppo Bancario Cooperativo Iccrea achieves 13 banking applications in 1 year with Appian

Gruppo Bancario Cooperativo Iccrea

Hansard Global PLC achieves streamlined document processing and 20,000 daily request throughput with Appian

Hansard Global PLC

Health Management achieves a digitized, streamlined patient journey and faster triage with Appian

Health Management

Fast-growth reinsurance start-up achieves scalable growth and rapid underwriting and claims automation with Appian

Insurance Organization

International Pharmaceutical Company achieves faster clinical trials and streamlined compliance with Appian

International Pharmaceutical Company

Janus Henderson Investors achieves modernized risk & compliance and a 99% reduction in manual audits with Appian

Janus Henderson Investors

Josh Seeman

Director of Process and Software Quality

John Lewis achieves streamlined, transparent customer order management with Appian

John Lewis

Mark Fishman

Project Manager, Retail Operations Development

KONE Corp achieves streamlined operations and faster customer service with Appian

KONE Corp

Lulu Zhang

Head of Digital Enabling Technologies

Large American Integrated Managed Care Organization achieves 24-hour COVID-19 clinical-trial app deployment and nearly 600 patient enrollments with Appian

Large American Integrated Managed Care Organization

Large Government Agency (Healthcare) achieves 22-day case management launch and 50,000-app/day scalability with Appian

Large Government Agency Healthcare

Large Government Health Agency achieves streamlined, accurate medical device registration with Appian

Large Government Health Agency

Large Government Health Agency achieves streamlined, real-time Certificate of Free Sale processing with Appian

Large Government Health Agency

Large European Government Health Agency achieves streamlined regulatory processes and automated casework with Appian

Large Government Health Agency

Large Healthcare Company achieves $10M annual savings and faster, more accurate pre-authorizations with Appian

Large Healthcare Company

Large Healthcare Company achieves streamlined provider enrollment and unified provider data with Appian

Large Healthcare Company

Large Healthcare Company achieves real-time member insights and faster care outreach with Appian

Large Healthcare Company

Large Multi-Institutional Health Care Company achieves streamlined inbound document management, automated eligibility checks, and fewer denied claims with Appian

Large Multi-Institutional Health Care Company

Large Multi-National Pharmaceutical Company achieves >99.99% regulatory compliance and cuts safety report time from 6 days to seconds with Appian

Large Multi-National Pharmaceutical Company

Large Multi‑National Pharmaceutical Company achieves harmonized global clinical operations and up to 60% faster study start‑up with Appian

Large Multi-National Pharmaceutical Company

Large Multi-National Pharmaceutical Company - Customer Case Study

Large Multi-National Pharmaceutical Company

Large Multinational Pharmaceutical Company achieves faster experiment throughput and reduced waste with Appian

Large Multinational Pharmaceutical Company

Large Multinational Pharmaceutical Company achieves 80% faster clinical trial start-up (20 → 4 days) with Appian

Large Multinational Pharmaceutical Company

Large Multinational Pharmaceutical Company achieves scalable, automated R&D and increased visibility with Appian

Large Multinational Pharmaceutical Company

Large Pharmaceutical Bio-tech Company achieves 60% faster contract on-boarding with Appian

Large Pharmaceutical Bio-tech Company

Leading Biotechnology Company achieves compliant, end-to-end labeling visibility with Appian

Leading Biotechnology Company

Leading Global Pharmaceutical Company - Customer Case Study

Leading Global Pharmaceutical Company

Leading International Clinical Trial and Health Data Company achieves 15% faster clinical trials and automated global compliance with Appian

Leading International Clinical Trial and Health Data Company

Leading International CRO Company achieves compliant, automated revenue recognition and improved financial visibility with Appian Low-Code Platform

Leading International CRO Company

Leading Life Sciences Company achieves accelerated innovation and global compound ordering with Appian

Leading Life Sciences Company

How Appian helped an organization create a workflow management system for engaging with external stakeholders

Leading Multinational Biotechnology Company

Leading Multinational Biotechnology Company - Customer Case Study

Leading Multinational Biotechnology Company

Leroy Merlin achieves 90% automation and cuts refunds & returns from 15 days to 1.5 days with Appian

Leroy Merlin

Dmitriy Anderson

CIO & Head of E-commerce and Marketplace Strategy

Life Insurance Company achieves 2-day underwriting turnaround and 55%+ straight-through processing with Appian

Life Insurance Company

Leading Life Sciences Manufacturing Company achieves 65% faster deviation closure and 94% reduced touch time with Appian

Life Sciences Manufacturing Company

Life Sciences Organization - Customer Case Study

Life Sciences Organization

LIUNA (Laborers’ International Union of North America) achieves modernized membership management and faster member advocacy with Appian

LiUNA

Matt Richard

Chief Information Officer

LIUNA saves two months of manual work with Appian Portals

LiUNA

Major Life Sciences Organization achieves faster, standardized 510(k) electronic submission reviews with Appian

Major Life Sciences Organization

Melbourne Airport achieves operational agility and streamlined cross‑department case management with Appian

Melbourne Airport

Anna Gikovski

Process Improvement Manager

Merck & Co. achieves end-to-end product lifecycle visibility and faster delivery of medicines with Appian

Merck & Co.

Chris Lee

VP of Global Regulatory Affairs Operations

Microsystem achieves up to 90% faster back-office processing and 70% invoice automation with Appian

Microsystem

Ricardo González

RPA Development Manager

Midwest Loan Services achieves 24-hour processing and $1M+ annual savings with Appian

Midwest Loan Services

How can we maintain organizational excellence when there are thousands of outstanding IT requests at any one time

Multi-National Pharmaceutical Company

Multi-National Pharmaceutical Company achieves global FCPA compliance, increased transparency and productivity with Appian

Multi-National Pharmaceutical Company

Multi-National Pharmaceutical Company achieves 25% faster IT request processing and $1.27M annual savings with Appian

Multi-National Pharmaceutical Company

National Rural Utilities Cooperative Finance Corporation achieves end-to-end process consolidation and real-time visibility with Appian

National Rural Utilities Cooperative Finance Corporation

Naturgy standardizes innovation management and automates global technology watch with Appian's Origin

Naturgy

NatWest achieves automated change governance — cuts review time from weeks to an hour with Appian

NatWest

Steve Marjot

Head of Change Centre of Excellence

NBTY (leading US nutritional-supplements manufacturer) achieves faster operations and cuts Vitamin World remodel time from 35 to 13 days with Appian

NBTY

Karen Matijak

Vice President of Business Process Improvement

Nominal Defendant (Queensland Treasury and Trade — Insurance Commission) achieves streamlined, end-to-end claims management and faster, lower-cost claims processing with Appian

Nominal Defendant

Preparing for the Future of Energy with Low-Code Automation

Ocean Winds

Office of the Comptroller of the Currency achieves streamlined onboarding, stronger security, and improved audit compliance with Appian

Office of the Comptroller of the currency

Options Clearing Corporation (OCC) achieves rapid risk-management transformation and streamlined compliance with Appian

Options Clearing Corporation

Bill Raczyk

Director of Business Process Improvement

Pepco achieves 15% reduction in procurement time and cost with Appian

Pepco

Piraeus Bank achieves operational excellence and unified process visibility with Appian

Piraeus Bank

George Nasoulis

Assistant General Manager

Pirelli Tyre achieves faster, more efficient operations and improved customer responsiveness with Appian

Pirelli Tyre

Alessandra Banfi

Chief Information Officer

Property & Casualty Insurance Company achieves rapid claims intake and dramatic efficiency gains with Appian

Property & Casualty Insurance Company

Property & Casualty Insurance Company achieves rapid digital transformation of new business and underwriting with Appian

Property & Casualty Insurance Company

Prysmian Group achieves faster month-end data collection and unified operational visibility with Appian

Prysmian Group

psHEALTH (cloud-based patient-management innovator) accelerates development and unlocks subscription revenue with Appian

psHEALTH

Punch Taverns achieves faster investment delivery and mobile-enabled operations with Appian

Punch Taverns

Kevin Dalley

Business Process and IT Director

Qorvo achieves increased control and visibility over core business processes with Appian

Qorvo

Quds Bank achieves rapid digital transformation and reduces loan processing from 10 days to 4 hours with Appian Low-Code Platform

Quds Bank

Zaid Jerab

SVP, Strategic Planning and Digital Transformation Head

Queensland Government’s Nominal Defendant achieves streamlined, end-to-end claims management with Appian

Queensland Government

Queensland Government (DSDIP) achieves faster, streamlined development assessments with Appian Cloud

Queensland Government

Queensland University of Technology achieves 86% faster HR processing and digital transformation with Appian

Queensland University of Technology

Denise Toman

Associate Director of the Business Process Improvement Office

Recordati achieves faster, standardized global competency assessments with Appian

Recordati

Ryder achieves 50% faster rental transactions and higher customer satisfaction with Appian

Ryder System Inc.

Keyvan Bohlooli

Chief Information Officer

sachcontrol (a Solera company) achieves faster, more accurate AI-driven property claims processing with Appian

sachcontrol

Saudi Food and Drug Authority achieves real-time product safety monitoring and smarter Port-of-Entry inspections with Appian

Saudi Food And Drug Authority

Serco doubles prison escort capacity and improves safety with Appian low-code automation

Serco

Sisal (Italy's second-largest gaming company) achieves faster time-to-market and regulatory compliance with Appian

Sisal

Mario Martinelli

Chief Information Officer

SIX Group achieves automated, transparent corporate actions processing and reduced operational risk with Appian

Six Group

Sonae Financial Services achieves automated end-to-end insurance processing and unified back-office operations with Appian

Sonae Financial Services

Sprint achieves rapid nationwide rollout and reduced systems complexity with Appian

Sprint

Kathy Eichholz

Director, Information Technology

SSH Corporation achieves streamlined IT helpdesk support and improved service delivery with Appian

SSH Corporation

SSQ Insurance halves request-to-resolution time (15→7 days) with Appian

SSQ Insurance

Stadtwerke Bonn - Customer Case Study

Stadtwerke Bonn

Stadtwerke Bonn achieves faster meter-to-cash processing and cost savings with Appian Process Mining

Stadtwerke Bonn

State of Ohio Office of Budget and Management achieves 70% faster application delivery and improved efficiency with Appian

State of Ohio OBM

Raj Subramanian

Chief Information Officer

Sunsuper achieves overnight Rollover processing and 50% cost savings with Appian

Sunsuper

T-Mobile achieves rapid nationwide service rollout and accelerated network densification with Appian

T-Mobile

Target Group achieves regulator‑approved remediation for 80,000+ customers in 2 weeks and >80% faster processing with Appian

Target Group

Paul McGarrigle

Head of Business Improvement

Telefilm Canada achieves consolidated, automated investment management with Appian

Telefilm Canada

Telpark achieves automated bank reconciliation and faster month-end closes with Appian

Telpark

Ana Muñoz Novillo

Senior Treasury Technician

TELUS achieves rapid 5G rollout and 10x faster development with Appian

Telus

TELUS achieves rapid 5G rollout to 10M+ subscribers with Appian

Telus

Moutie Wali

Director of Technology Steategy

Territory Insurance Office achieves A$10M benefit and 70% increase in claims automation with Appian

Territory Insurance Office

Michael Sheehan

Chief Information Officer

Texas Department of Public Safety - Customer Case Study

Texas Department of Public Safety

Jasmine Robinson

Project Manager

United States Air Force achieves rapid, standardized contract management and cost savings with Appian

The United States Air Force

Richard T. Aldridge

Program Executive Officer for Business and Enterprise System and Member of the Senior Executive Service

Triad Retail Media achieves 30% faster processes and 40,000 fewer emails annually with Appian

Triad Retail Media

Rob Kane

SVP - Business Lead Walmart/Sam's Club

Triquint Semiconductor achieves increased process control and visibility with Appian

Triquint Semiconductor

U.S. Air Force achieves modernized, scalable contract management with Appian's CON-IT

U.S. Air Force

Mike Allen

Program Manager

Union Bank of the Philippines achieves 97% digitization and 300% faster processing with Appian

Unionbank of the Philippines

Ana Delgado

Senior Vice President Finance, and Chief Compliance Officer

United Matbouli Group achieves digital transformation and operational excellence with Appian

United Matbouli Group

Fahad Al-Zomaia

Chief Executive Officer

United States Department of the Treasury (Office of the Comptroller of the Currency) achieves streamlined, secure personnel administration and faster onboarding with Appian

United States Department of the Treasury

University of South Australia achieves 24-hour onboarding and 20x faster timesheets with Appian

University of South Australia

University of South Florida achieves rapid digital innovation and cuts registration time from 2 weeks to 2 days with Appian

University of South Florida

Sidney Fernandes

System Vice President/CIO

University of South Florida achieves 93% first-year retention with Appian

University of South Florida

Sidney Fernandes

System Vice President/CIO

University of Wollongong achieves rapid digital transformation of student and staff services with Appian's low-code platform

University of Wollongong

Fiona Rankin

Chief Information Officer

US Food and Drug Administration (FDA) achieves faster, standardized 510(k) electronic reviews and improved data quality with Appian

US Food and Drug Administration (FDA)

USDA Risk Management Agency achieves agile Escrow modernization with Appian

USDA

Chad Sheridan

CIO of RMA

USDA Risk Management Agency achieves faster indemnity payments and modernized escrow processing with Appian

USDA

Verisure - Customer Case Study

Verisure

David Carrasco

Head of BPM & Low-Code Development

Vermont Mutual Insurance Group achieves faster app delivery and core-systems modernization with Appian

Vermont Mutual Insurance Group