Case Study: TELUS achieves rapid 5G rollout and 10x faster development with Appian

TELUS Leading national telecommunications company in Canada

TELUS, a leading Canadian telecommunications company with $9.1B in annual revenue and 11.1M customer connections, needed a platform to support a fast, scalable rollout of 5G to over 10M subscribers. A 2018 audit found existing systems wouldn’t meet the required scalability, efficiency, or connectivity — TELUS needed a flexible solution able to handle roughly 10x the volume of activities and deliver 10x gains in resource, time, and cost efficiency.

TELUS built Maestro on Appian — an end-to-end workflow and automation platform that now handles about 10,000 business activities and will integrate 11 legacy and external systems. Maestro collapsed 5+ homegrown apps into a single, cohesive platform, enabling users to develop tools up to 10x faster and simplifying the digital landscape to support a rapid, scalable 5G launch.

Telus