Telus - Customer Case Study
B2B Case Studies Featuring Telus as the Customer
Explore case studies featuring Telus as the customer — learn how vendors and partners helped Telus solve real business challenges.
Case Studies
Showing 92 Success Stories about Software and Services used by Telus
TELUS customer support is powered by the Ozmo platform
TELUS successfully scales a remote, high-performance culture
Telus
Hesham Fahmy
Chief Development Officer
Telus - Customer Case Study
Telus
Ray Lawson
Director of Messaging
Leading communications company strengthens fraud protection and resilience with FICO
Telus
Jacqueline Biggart
Manager of Technology Security
TELUS redefined its customer care experience with lightning fast, digital support
Real-time store performance KPIs
TELUS manages a multi-billion project with continuous financial planning
Transforming the Customer Service Experience
Telus - Customer Case Study
TELUS Connects with 14 Million Customers in a Personal Way
Telus
Jennifer Yim
Manager of Data Supply Chain and AI
Redesigning the mobile phone renewal experience
Telus
Judy Mellett
Director, Service Strategy & Design
How Telus uses Cloud Native Geospatial to Improve Network Coverage
Telus
Peter Duong
Telus
Telus - Customer Case Study
Telus - Customer Case Study
TELUS Cut SEO Reporting Time In Half With STAT Search Analytics.
Telus
Daniel Crough
SEO Lead for Home Solutions
Telus - Customer Case Study
Telus
Colleen Doll
Manager, Major Projects and Smart Spaces
Telus - Customer Case Study
Telus - Customer Case Study
Telecom giant transforms a legacy system with a Design-First workflow fueling development and innovation
Telus
Samson Cheng
Senior Enterprise Architect
Realizing Direct Cost Savings & Churn Reduction Impact on Experience Program Success
Telus
Stavros Davidovic
Manager, Feedback & Recovery
How Telus and Sales Talent Agency partnered to make 31 great sales hires
Telus
Amelie Blais
Director of Talent Acquisition
Helping TELUS understand their customers’ experiences and identify new opportunities
TELUS uses LinkedIn Sales Navigator to support their transformation into the Age of Virtual Selling
Telus
Greg McCallum
Vice President of Sales
How TELUS Scaled Telecom Analytics with AtScale’s Semantic Layer
Telus
Adam Walker
Senior Design Specialist
Creating an Integrated Measurement Ecosystem to Measure Tactical Communications, PurposeLed Strategy, & Wider Reputation
Telus
Gisele Suen
Senior Communication and Data Analyst Manager
Delivering 5G Technology to More Than 10 Million Subscribers with Appian
Telus
Moutie Wali
Director of Technology Steategy
TELUS streamlined productivity by replacing their DevOps tools with GitHub
Telus
Justin Watts
Director of Engineering and Productivity
Canadian telecommunications company shrinks call-servicing time for fast, search-box access to 6 million service addresses with OpenText™ IDOL™
TELUS Onboarded Visier in Eight Weeks for Rapid Insights on Turnover, Recruitment, and Diversity
Telus
Kevin Liang
People Analytics Director
Faster. Better. Smarter. Apps let TELUS International scale globally
TELUS drives customer experience excellence with enterprise-wide observability from Dynatrace
Telus
Kulvir Gahunia
Director of the Site Reliability Office
TELUS improves trust in data with the help of Collibra
Telus Increases Speed and Efficiency of Cognos Releases
Reaching the highest potential and leaving behind a legacy with National Director of Sales at TELUS, David Dorey
Telus
David Dorey
National Director of Sales
TELUS Mobility Increased Customer Adoption Pairing Coconut Software with their Learning Center Program
Telus
Wendy Betteridge
Marketing Manager
Telus - Customer Case Study
Telus
Rob Keates
Manager IP Optical Standards
Sustainable fleets driven by data
Telus
Leandro Giordano
Manager of Fleet Strategy & Operations
TELUS Improving connectivity through data-driven experiences
Telus
Steve Choi
Principal - Data Analytics
TELUS’ Optik TV service gains greater reliability with Active-Active Redis
Telus
Steve Allen
Manager
Improving connectivity through data-driven experiences
Telus
Steve Choi
Principal Data Analytics
How HEAVY.AI Helps TELUS Map Area Internet Speeds & Create an Interactive Market Sizing Tool
Telus
Dustin Wright
Data Scientist
TELUS Transforms Customer Experience by Integrating Google Cloud with Informatica's Intelligent Data Management Cloud
Telus
Stephen Lee
Director of Data Engineering Platforms
TELUS is one of Canada’s largest telecommunications providers with $16 billion in annual revenue and 15.2 million customer connections
Telus
Daniel Heeb
Group Product Manager
PelicanCorp future proofs Telus via automation innovation
Telus
Terrill Slobodan
Resource Manager
Consolidating applications into a single powerful geospatial view
Telus
Ryan Moody
Fibre Planning Optimization
Telus Health Solutions transforms Canadian healthcare with webMethods
Telus
Jane Goguen
Product Director, Assure EHR
TELUS achieves a strong, unified view of its 13 million customers
Telus
Tanja Glisin
Senior Enterprise Architect
TELUS doubles growth in hosted services with Citrix CloudPortal Services Manager
Telus
Renaldo Scalabrino
Marketing Director
TELUS is First to Market by Transforming its Content Operations
TELUS Better Serves Business Customers With Cloud Contact Center Based on Enghouse’s CCSP
Telus
Chad Wormington
Strategic Director, Contact Centre Technology and Services
Telus - Customer Case Study
TELUS - Customer Case Study
Telus
JR Howden
Head of Analytics
TELUS Leading national telecommunications company in Canada
Telus - Customer Case Study
TELUS - Customer Case Study
TELUS signs up more customers in less time with Salesforce
Telus
Navin Arora
SVP of Business Customer Experience
Enabling World Class Customer Experience
TELUS - Customer case study
Telus
Sarah Hamilton
Business Billing Experience Program Owner
How Genesys supports the TELUS CX Vision by enabling closed loop communication and an omnichannel experience
Telus
Carley Brandon
Strategy Manager
TELUS - Customer Case Study
TELUS - Customer Case Study
Transforming the B2B client experience with leading tools that simplify complex systems environments
Telus
Brad Pruner
Director—CRM
Telecommunications Company Cuts Testing Costs, Improves Customer and Partner Satisfaction
Telus
Hugo Sampaio
Director, Information Systems
Telus Improves Email Capture Rates & ROI with SPLICE Voice Messages
Telus
Glenn Peters
Customer Communications Manager
TELUS deployed Service Cloud for an optimal environment that would deliver an improved experience for both their Service Agents and the small-to-medium businesses they serve
TELUS selected us to provide an employee ethics hotline and case management system that would automate their ethics compliance efforts across the organization
Telus
Cindy Hamilton
Director of Ethics and Controls Compliance
Telus - Customer Case Study
Telus
Shawn Mandel
Chief Digital Officer
VMware Horizon View Delivers Secure and Reliable Access to Customer Support Applications for Call Center Agents Working Around the World
Telus
Chris Fedje
Workplace Services Manager
Telus - Customer Case Study
Telus - Customer Case Study
Telus
Andy Balser
Director, Market Strategy & Execution
Telus - Customer Case Study
Enabling world class customer experience
Complex Usability Testing Improves Cross-Platform Messaging
Telus - Customer Case Study
TELUS manages multi-billion dollar project using cloud-based planning platform
Telus
Leandro Lellis
Director
Telus - Customer Case Study
Telus
Benny Ramos
Senior Career Development Consultant
Telus - Customer Case Study
Telus
Richard Willcox
Sr. Marketing Intelligence Manager
Telus - Customer Case Study
Telus - Customer Case Study
Telus - Customer Case Study
Telus
Shannan Davis
Customer Insights Manager
Leveraging The Cloud Environment To Improve Operational Efficiency And The Customer Experience
Telus
Charles Suh
Manager, Business Analysis, Consumer Solutions
Canadian Service Provider TELUS Communications Leverages NETSCOUT nGeniusONE Service Assurance Platform to Gain Valuable Service Visibility
Telus
Garry Alter
Network Design Specialist
Telus - Customer Case Study
How TELUS Revamped Its Portal System With dotCMS
Telus
Kris Livingstone
Senior Developer Analyst
Telus - Customer Case Study
Telus - Customer Case Study
Telus - Customer Case Study
NEC and Netcracker Advance Commercial NaaS Deployment at TELUS
Telus
Ibrahaim Gedeon
Chief Technology Officer
TELUS Differentiates its NaaS Offering With a Digital Experience From Netcracker
Telus
Ibrahaim Gedeon
Chief Technology Officer
TELUS - Customer Case Study
Driving a Richer Roaming Experience Through Real-Time, Individualized Services
Telus
Ibrahaim Gedeon
Chief Technology Officer
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