Telus - Customer Case Study
B2B Case Studies Featuring Telus as the Customer
Explore case studies featuring Telus as the customer — learn how vendors and partners helped Telus solve real business challenges.
Case Studies
Showing 96 Success Stories about Software and Services used by Telus
PelicanCorp future proofs Telus via automation innovation
Telus
Terrill Slobodan
Resource Manager
Consolidating applications into a single powerful geospatial view
Telus
Ryan Moody
Fibre Planning Optimization
How Telus uses Cloud Native Geospatial to Improve Network Coverage
Telus
Peter Duong
Telus
TELUS customer support is powered by the Ozmo platform
TELUS achieves a scalable, high-performance remote culture with Slack
Telus
Hesham Fahmy
Chief Development Officer
Telus - Customer Case Study
Telus
Ray Lawson
Director of Messaging
TELUS achieves stronger fraud protection and streamlined customer onboarding with FICO Application Fraud Manager
Telus
Jacqueline Biggart
Manager of Technology Security
TELUS redefined its customer care experience with lightning fast, digital support
TELUS achieves real-time store performance visibility with Domo
TELUS manages a multi-billion project with continuous financial planning
Transforming the Customer Service Experience
TELUS is one of Canada’s largest telecommunications providers with $16 billion in annual revenue and 15.2 million customer connections
Telus
Daniel Heeb
Group Product Manager
TELUS achieves personalized engagement for 14M customers and halves call center volume with Informatica MDM
Telus
Jennifer Yim
Manager of Data Supply Chain and AI
Redesigning the mobile phone renewal experience
Telus
Judy Mellett
Director, Service Strategy & Design
Telus - Customer Case Study
Telus - Customer Case Study
Telus - Customer Case Study
TELUS achieves 62.5% faster reporting and automated SEO dashboards with Moz's STAT GDS connectors
Telus
Daniel Crough
SEO Lead for Home Solutions
Telus - Customer Case Study
Telus
Colleen Doll
Manager, Major Projects and Smart Spaces
Telus - Customer Case Study
Telus - Customer Case Study
Telecom giant transforms a legacy system with a Design-First workflow fueling development and innovation
Telus
Samson Cheng
Senior Enterprise Architect
TELUS achieves $1M in direct cost savings and a $5M churn-reduction opportunity with InMoment
Telus
Stavros Davidovic
Manager, Feedback & Recovery
TELUS drives customer experience excellence with enterprise-wide observability from Dynatrace
Telus
Kulvir Gahunia
Director of the Site Reliability Office
How TELUS used Symend’s behavioral science approach to enhance customer engagement and reduce delinquencies
Telus
Kim Vey
Director, Client Operations
TELUS boosts workplace innovation with Claude
Telus
Jaime Tatis
Vice President of Data Strategy and Enablement
TELUS maximizes revenue during peak sales moments with Dynatrace
Telus
Dana Harrison
Principal Site Reliability Engineer
TELUS boosts workplace innovation with Claude
Telus
Jaime Tatis
Vice President of Data Strategy and Enablement
How TELUS Scaled Telecom Analytics with AtScale’s Semantic Layer
Telus
Adam Walker
Senior Design Specialist
TELUS achieves integrated measurement of PR, Public Affairs and reputation with Onclusive
Telus
Gisele Suen
Senior Communication and Data Analyst Manager
TELUS achieves rapid 5G rollout to 10M+ subscribers with Appian
Telus
Moutie Wali
Director of Technology Steategy
TELUS streamlined productivity by replacing their DevOps tools with GitHub
Telus
Justin Watts
Director of Engineering and Productivity
Canadian telecommunications company shrinks call-servicing time for fast, search-box access to 6 million service addresses with OpenText™ IDOL™
TELUS Onboarded Visier in Eight Weeks for Rapid Insights on Turnover, Recruitment, and Diversity
Telus
Kevin Liang
People Analytics Director
Faster. Better. Smarter. Apps let TELUS International scale globally
How Telus and Sales Talent Agency partnered to make 31 great sales hires
Telus
Amelie Blais
Director of Talent Acquisition
TELUS improves trust in data with the help of Collibra
Telus Increases Speed and Efficiency of Cognos Releases
Reaching the highest potential and leaving behind a legacy with National Director of Sales at TELUS, David Dorey
Telus
David Dorey
National Director of Sales
TELUS achieves a virtual-selling transformation and major revenue gains with LinkedIn Sales Solutions (Sales Navigator)
Telus
Greg McCallum
Vice President of Sales
Telus - Customer Case Study
Telus
Rob Keates
Manager IP Optical Standards
TELUS achieves 10% fuel economy improvement and fleet cost reductions with Geotab
Telus
Leandro Giordano
Manager of Fleet Strategy & Operations
TELUS Improving connectivity through data-driven experiences
Telus
Steve Choi
Principal - Data Analytics
TELUS’ Optik TV service gains greater reliability with Active-Active Redis
Telus
Steve Allen
Manager
Improving connectivity through data-driven experiences
Telus
Steve Choi
Principal Data Analytics
How HEAVY.AI Helps TELUS Map Area Internet Speeds & Create an Interactive Market Sizing Tool
Telus
Dustin Wright
Data Scientist
TELUS Transforms Customer Experience by Integrating Google Cloud with Informatica's Intelligent Data Management Cloud
Telus
Stephen Lee
Director of Data Engineering Platforms
Enabling World Class Customer Experience
TELUS - Customer case study
Telus
Sarah Hamilton
Business Billing Experience Program Owner
TELUS achieves a strong, unified view of its 13 million customers
Telus
Tanja Glisin
Senior Enterprise Architect
TELUS achieves doubled hosted services growth with Citrix CloudPortal Services Manager
Telus
Renaldo Scalabrino
Marketing Director
TELUS is First to Market by Transforming its Content Operations
TELUS achieves a scalable multitenant cloud contact center and faster time-to-revenue with Enghouse Interactive’s CCSP
Telus
Chad Wormington
Strategic Director, Contact Centre Technology and Services
Telus - Customer Case Study
TELUS achieves up to 5% higher self-service conversions and faster agile interaction design with Clicktale
Telus
JR Howden
Head of Analytics
TELUS achieves rapid 5G rollout and 10x faster development with Appian
Telus - Customer Case Study
TELUS - Customer Case Study
TELUS achieves faster customer sign-ups and higher retention with Salesforce Door to Door App
Telus
Navin Arora
SVP of Business Customer Experience
Driving a Richer Roaming Experience Through Real-Time, Individualized Services
Telus
Ibrahaim Gedeon
Chief Technology Officer
TELUS achieves real-time EHR transformation in Canada with Software AG's webMethods
Telus
Jane Goguen
Product Director, Assure EHR
TELUS achieves seamless omnichannel CX, higher NPS and reduced churn with Genesys
Telus
Carley Brandon
Strategy Manager
TELUS - Customer Case Study
TELUS - Customer Case Study
Transforming the B2B client experience with leading tools that simplify complex systems environments
Telus
Brad Pruner
Director—CRM
Telecommunications Company Cuts Testing Costs, Improves Customer and Partner Satisfaction
Telus
Hugo Sampaio
Director, Information Systems
Telus Improves Email Capture Rates & ROI with SPLICE Voice Messages
Telus
Glenn Peters
Customer Communications Manager
TELUS deployed Service Cloud for an optimal environment that would deliver an improved experience for both their Service Agents and the small-to-medium businesses they serve
TELUS achieves centralized, fair and efficient ethics and compliance reporting with NAVEX's EthicsPoint
Telus
Cindy Hamilton
Director of Ethics and Controls Compliance
Telus achieves real-time visibility and a single source of truth with Domo
Telus
Shawn Mandel
Chief Digital Officer
TELUS achieves secure, scalable global customer support access and data protection with VMware Horizon View
Telus
Chris Fedje
Workplace Services Manager
Telus - Customer Case Study
Helping TELUS understand their customers’ experiences and identify new opportunities
TELUS achieves increased customer adoption and streamlined appointment scheduling with Coconut Software
Telus
Wendy Betteridge
Marketing Manager
Telus - Customer Case Study
Telus
Andy Balser
Director, Market Strategy & Execution
Telus - Customer Case Study
Enabling world class customer experience
Complex Usability Testing Improves Cross-Platform Messaging
Telus - Customer Case Study
TELUS cuts forecast variance to under 1% managing a multi‑billion project with Workday Adaptive Planning
Telus
Leandro Lellis
Director
TELUS achieves over $6M savings and 19% efficiency gain with Skillsoft
Telus
Benny Ramos
Senior Career Development Consultant
Telus - Customer Case Study
Telus
Richard Willcox
Sr. Marketing Intelligence Manager
Telus - Customer Case Study
TELUS achieves 6–14% KPI gains, improved operational efficiency and customer experience with NICE Systems
Telus
Charles Suh
Manager, Business Analysis, Consumer Solutions
Telus - Customer Case Study
Telus
Shannan Davis
Customer Insights Manager
Telus - Customer Case Study
TELUS achieves end-to-end 4G/LTE service visibility and faster MTTR with NETSCOUT nGeniusONE
Telus
Garry Alter
Network Design Specialist
Telus - Customer Case Study
How TELUS Revamped Its Portal System With dotCMS
Telus
Kris Livingstone
Senior Developer Analyst
Telus - Customer Case Study
Telus - Customer Case Study
Telus - Customer Case Study
TELUS achieves up to 80% faster delivery of personalized, software‑defined networking with Netcracker NaaS
Telus
Ibrahaim Gedeon
Chief Technology Officer
TELUS achieves up to 67% lower TCO and 80% faster service configuration with Netcracker NaaS
Telus
Ibrahaim Gedeon
Chief Technology Officer
TELUS - Customer Case Study
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