TELUS achieves 6–14% KPI gains, improved operational efficiency and customer experience with NICE Systems
Telus
Charles Suh
Manager, Business Analysis, Consumer Solutions
B2B Case Studies Featuring Telus as the Customer
Explore case studies featuring Telus as the customer — learn how vendors and partners helped Telus solve real business challenges.
Case Studies
Showing 105 Success Stories about Software and Services used by Telus
TELUS achieves secure, scalable global customer support access and data protection with VMware Horizon View
Telus
Chris Fedje
Workplace Services Manager
Telus achieves real-time visibility and a single source of truth with Domo
Telus
Shawn Mandel
Chief Digital Officer
TELUS achieves centralized, fair and efficient ethics and compliance reporting with NAVEX's EthicsPoint
Telus
Cindy Hamilton
Director of Ethics and Controls Compliance
TELUS achieves a single view of the customer and improved service efficiency with Astadia
Telus Improves Email Capture Rates & ROI with SPLICE Voice Messages
Telus
Glenn Peters
Customer Communications Manager
Telecommunications Company Cuts Testing Costs, Improves Customer and Partner Satisfaction
Telus
Hugo Sampaio
Director, Information Systems
TELUS boosts likelihood to recommend with IBM and Salesforce solutions
Telus
Brad Pruner
Director—CRM
TELUS - Customer Case Study
TELUS - Customer Case Study
TELUS achieves seamless omnichannel CX, higher NPS and reduced churn with Genesys
Telus
Carley Brandon
Strategy Manager
TELUS achieves real-time EHR transformation in Canada with Software AG's webMethods
Telus
Jane Goguen
Product Director, Assure EHR
Enabling World Class Customer Experience
TELUS achieves faster customer sign-ups and higher retention with Salesforce Door to Door App
Telus
Navin Arora
SVP of Business Customer Experience
TELUS - Customer Case Study
Telus - Customer Case Study
TELUS achieves rapid 5G rollout and 10x faster development with Appian
TELUS achieves up to 5% higher self-service conversions and faster agile interaction design with Clicktale
Telus
JR Howden
Head of Analytics
Telus improves in-store speaker comparison and shopping experience with Stingray Business Sound Table
TELUS achieves a scalable multitenant cloud contact center and faster time-to-revenue with Enghouse Interactive’s CCSP
Telus
Chad Wormington
Strategic Director, Contact Centre Technology and Services
TELUS is First to Market by Transforming its Content Operations
TELUS achieves doubled hosted services growth with Citrix CloudPortal Services Manager
Telus
Renaldo Scalabrino
Marketing Director
TELUS achieves a strong unified view of its 13 million customers with SAS Data Management
Telus
Tanja Glisin
Senior Enterprise Architect
TELUS - Customer case study
Telus
Sarah Hamilton
Business Billing Experience Program Owner
TELUS improves roaming experience with Openet Policy Manager
Telus
Ibrahaim Gedeon
Chief Technology Officer
TELUS - Customer Case Study
TELUS achieves up to 67% lower TCO and 80% faster service configuration with Netcracker NaaS
Telus
Ibrahaim Gedeon
Chief Technology Officer
TELUS achieves up to 80% faster delivery of personalized, software‑defined networking with Netcracker NaaS
Telus
Ibrahaim Gedeon
Chief Technology Officer
Telus - Customer Case Study
Telus - Customer Case Study
Telus - Customer Case Study
TELUS improves employee portal performance and self-service with dotCMS
Telus
Kris Livingstone
Senior Developer Analyst
Telus - Customer Case Study
TELUS achieves end-to-end 4G/LTE service visibility and faster MTTR with NETSCOUT nGeniusONE
Telus
Garry Alter
Network Design Specialist
Telus achieves agile network virtualization and dynamic routing with Ribbon Communications
TELUS drives self-service customer insights with KnowledgeHound
Telus
Shannan Davis
Customer Insights Manager
Telus - Customer Case Study
Telus - Customer Case Study
TELUS tailors gamer-focused ISP marketing with Newzoo
Telus
Richard Willcox
Sr. Marketing Intelligence Manager
TELUS achieves over $6M savings and 19% efficiency gain with Skillsoft
Telus
Benny Ramos
Senior Career Development Consultant
TELUS cuts forecast variance to under 1% managing a multi‑billion project with Workday Adaptive Planning
Telus
Leandro Lellis
Director
Telus - Customer Case Study
Complex Usability Testing Improves Cross-Platform Messaging
Enabling world class customer experience
Telus reduces provisioning errors and accelerates new services with Hansen Provision
Telus - Customer Case Study
Telus
Andy Balser
Director, Market Strategy & Execution
TELUS achieves increased customer adoption and streamlined appointment scheduling with Coconut Software
Telus
Wendy Betteridge
Marketing Manager
Helping TELUS understand their customers’ experiences and identify new opportunities
How Telus and Sales Talent Agency partnered to make 31 great sales hires
Telus
Amelie Blais
Director of Talent Acquisition
TELUS achieves $1M in direct cost savings and a $5M churn-reduction opportunity with InMoment
Telus
Stavros Davidovic
Manager, Feedback & Recovery
Telus modernizes API governance and accelerates development with Stoplight
Telus
Samson Cheng
Senior Enterprise Architect
Telus - Customer Case Study
Telus - Customer Case Study
Telus - Customer Case Study
Telus
Colleen Doll
Manager, Major Projects and Smart Spaces
TELUS achieves 62.5% faster reporting and automated SEO dashboards with Moz's STAT GDS connectors
Telus
Daniel Crough
SEO Lead for Home Solutions
Telus - Customer Case Study
Telus - Customer Case Study
TELUS reduces churn and boosts sales with Visualize
Redesigning the mobile phone renewal experience
Telus
Judy Mellett
Director, Service Strategy & Design
TELUS achieves personalized engagement for 14M customers and halves call center volume with Informatica MDM
Telus
Jennifer Yim
Manager of Data Supply Chain and AI
Telus - Customer Case Study
Transforming the Customer Service Experience
TELUS achieves less than 1% budget variance with Workday Adaptive Planning
TELUS achieves real-time store performance visibility with Domo
TELUS redefined its customer care experience with lightning fast, digital support
TELUS achieves stronger fraud protection and streamlined customer onboarding with FICO Application Fraud Manager
Telus
Jacqueline Biggart
Manager of Technology Security
Telus achieves 90% lower message filtering resource use with Cloudmark Authority
Telus
Ray Lawson
Director of Messaging
TELUS achieves a scalable, high-performance remote culture with Slack
Telus
Hesham Fahmy
Chief Development Officer
TELUS Improves Customer Support and Reduces Calls with Ozmo
How Telus uses Cloud Native Geospatial to Improve Network Coverage
Telus
Peter Duong
Telus
TELUS cuts cable location time from minutes to seconds with IQGeo Platform
Telus
Ryan Moody
Fibre Planning Optimization
Telus achieves faster ticket responses with PelicanCorp TicketAccess
Telus
Terrill Slobodan
Resource Manager
TELUS boosts page engagement with StoryTap
Telus
Daniel Heeb
Group Product Manager
TELUS achieves better customer journeys and higher lifetime value with Informatica
Telus
Stephen Lee
Director of Data Engineering Platforms
TELUS accelerates network analytics and improves customer experience with HEAVY.AI
Telus
Dustin Wright
Data Scientist
Improving connectivity through data-driven experiences
Telus
Steve Choi
Principal Data Analytics
TELUS achieves greater Optik TV reliability with Redis Enterprise from Redis
Telus
Steve Allen
Manager
TELUS Improving connectivity through data-driven experiences
Telus
Steve Choi
Principal - Data Analytics
TELUS achieves 10% fuel economy improvement and fleet cost reductions with Geotab
Telus
Leandro Giordano
Manager of Fleet Strategy & Operations
TELUS achieves simplified network operations with Lantronix’s ION Platform
Telus
Rob Keates
Manager IP Optical Standards
TELUS achieves a virtual-selling transformation and major revenue gains with LinkedIn Sales Solutions (Sales Navigator)
Telus
Greg McCallum
Vice President of Sales
TELUS achieves better hiring and stronger team leadership with Predictive Success Corporation
Telus
David Dorey
National Director of Sales
Telus Increases Speed and Efficiency of Cognos Releases
TELUS improves data trust and efficiency with Collibra Data Catalog
TELUS achieves customer experience excellence with Dynatrace
Telus
Kulvir Gahunia
Director of the Site Reliability Office
TELUS International achieves greater efficiency with Workday Extend from Workday Adaptive Planning
TELUS achieves faster people insights and better workforce decisions with Visier
Telus
Kevin Liang
People Analytics Director
TELUS achieves faster call servicing and $2.5M in savings with OpenText Knowledge Discovery
TELUS streamlines productivity and security with GitHub
Telus
Justin Watts
Director of Engineering and Productivity
TELUS achieves rapid 5G rollout to 10M+ subscribers with Appian
Telus
Moutie Wali
Director of Technology Steategy
TELUS achieves integrated measurement of PR, Public Affairs and reputation with Onclusive
Telus
Gisele Suen
Senior Communication and Data Analyst Manager
TELUS Scales Telecom Analytics with AtScale Semantic Layer
Telus
Adam Walker
Senior Design Specialist
TELUS boosts workplace innovation with Claude from Anthropic
Telus
Jaime Tatis
Vice President of Data Strategy and Enablement
TELUS maximizes revenue during peak sales moments with Dynatrace
Telus
Dana Harrison
Principal Site Reliability Engineer
TELUS boosts workplace innovation with Claude
Telus
Jaime Tatis
Vice President of Data Strategy and Enablement
How TELUS used Symend’s behavioral science approach to enhance customer engagement and reduce delinquencies
Telus
Kim Vey
Director, Client Operations
TELUS International achieves real-time, global finance insights with Workday Financial Management and Strada
Telus
Mark Howitz
Senior Director ERP and IT
TELUS accelerates enterprise AI innovation with Google Cloud and Apigee
TELUS saves $180K annually and scales performance testing with BlazeMeter
TELUS achieves faster, more responsive digital delivery with ThoughtWorks
TELUS achieves $1M in cost savings and churn reduction with InMoment
TELUS strengthens SEO quality control and buy-in with Conductor
TELUS achieves stronger security and faster digital experiences with Cloudflare
TELUS achieves faster QA automation with SmartBear Reflect
TELUS strengthens ethics compliance and case management with NAVEX EthicsPoint
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