Case Study: TELUS boosts workplace innovation with Claude

TELUS boosts workplace innovation with Claude

TELUS, a major Canadian communications technology company, faced significant complexity from operating hundreds of vastly different technology systems. This fragmentation created major barriers to innovation and collaboration within the organization. To address this, the company turned to Claude from Anthropic, using the Claude Platform to help overcome these integration challenges.

Anthropic’s solution was implemented through TELUS’s proprietary Fuel iX platform. The Claude Platform served as a key model for complex and creative tasks, acting as a universal translator between systems. The results were substantial, including the creation of over 13,000 custom AI solutions by team members, which drove over $90 million in benefits. Engineering teams also began shipping code 30% faster, and the AI interactions saved an average of 40 minutes each, totaling over 500,000 hours saved to date.

Telus

Jaime Tatis

Vice President of Data Strategy and Enablement