Case Study: TELUS achieves centralized, fair and efficient ethics and compliance reporting with NAVEX's EthicsPoint

TELUS selected us to provide an employee ethics hotline and case management system that would automate their ethics compliance efforts across the organization

TELUS, a national Canadian telecommunications company with more than 65,000 employees, needed a structured, centralized approach to ethics and compliance. Directors Cindy Hamilton and John Page wanted a system that supported an “ask first, act later” culture while meeting regulatory obligations; their prior process funneled hotline calls to one desk and relied on spreadsheets, lacking 24/7, multilingual and global access.

TELUS implemented NAVEX’s EthicsPoint hotline and incident management to log inquiries, route reports to the right departments and centralize case work. The system saved time, enabled fair and consistent handling across the organization, provided early warnings and better investigative capacity, and now supports reporting to the audit committee and public CSR disclosures.

Telus

Cindy Hamilton

Director of Ethics and Controls Compliance