Case Study: TELUS achieves doubled hosted services growth with Citrix CloudPortal Services Manager

TELUS doubles growth in hosted services with Citrix CloudPortal Services Manager

TELUS Customer Solutions, which provides hosted Microsoft Exchange, SharePoint, Office Communications and BlackBerry services, needed a new cloud control panel that delivered strong performance with Microsoft products, rapid support for new Microsoft releases, and easy self-provisioning so customers could combine and manage services themselves. Their goals were faster time-to-market, fewer support calls, and a seamless customer experience for adding or removing users and services.

By deploying Citrix CloudPortal Services Manager, TELUS gave customers a unified self-service interface for provisioning Exchange, SharePoint, Lync/OCS and BlackBerry add-ons, improving responsiveness and appearance while supporting new Microsoft releases faster than their previous vendor. The result: doubled growth in hosted services, high performance at scale, a drop in support calls, better real-time reporting for product managers, stronger sales demonstrations—and the company has only begun to tap the platform’s broader capabilities.

Telus

Renaldo Scalabrino

Marketing Director