Case Study: TELUS achieves a scalable, high-performance remote culture with Slack

TELUS successfully scales a remote, high-performance culture

TELUS, a Vancouver‑based communications and IT leader serving over 17 million customers, needed to scale a remote, high‑performance culture across a distributed and growing workforce while keeping teams aligned, transparent and responsive—especially as the company expanded and integrated acquisitions.

TELUS adopted Slack to standardize channel‑based collaboration and integrate key tools (GitHub, Zendesk, New Relic, Opsgenie), centralizing coordination for major releases and automating reports. The platform now drives 300,000 weekly connections across 11 departments, freed developers an average of 3.3 hours per week, reduced incident acknowledgement times by about 60 minutes via mobile alerts, and boosted executive visibility—helping attract, retain and empower talent.

Telus

Hesham Fahmy

Chief Development Officer