Case Study: TELUS boosts workplace innovation with Claude from Anthropic

TELUS boosts workplace innovation with Claude

TELUS, a leading Canadian communications technology company, faced significant innovation barriers due to its complex ecosystem of hundreds of specialized and vastly different technology systems. This fragmentation made collaboration and creating connections between systems prohibitively expensive and time-consuming, hindering productivity across the organization. To address this, TELUS partnered with Anthropic.

By integrating Anthropic's Claude models into its proprietary Fuel iX platform, TELUS provided its team members with a secure and flexible AI environment. This solution empowered employees to build their own custom AI applications, acting as a universal translator between disparate systems. The results were transformative: 57,000 team members actively use generative AI, creating over 13,000 custom solutions and saving over 500,000 hours to date. Engineering teams now ship code 30% faster, and 47 large-scale solutions have already driven over $90 million in benefits, demonstrating the immense impact of Anthropic's technology.

Telus

Jaime Tatis

Vice President of Data Strategy and Enablement