Case Study: TELUS achieves end-to-end 4G/LTE service visibility and faster MTTR with NETSCOUT nGeniusONE

Canadian Service Provider TELUS Communications Leverages NETSCOUT nGeniusONE Service Assurance Platform to Gain Valuable Service Visibility

TELUS, one of Canada’s largest telecommunications providers with millions of wireless and broadband customers, faced increasing complexity across multiple mobile technologies (CDMA, HSPA+, LTE, VoLTE) and required continuous, end-to-end visibility to maintain service quality. Key challenges included monitoring LTE signaling and user‑plane traffic, DNS and call tracing, proactively detecting infrastructure issues, and cutting mean time to knowledge (MTTK) and mean time to resolution (MTTR) to protect subscriber experience.

TELUS deployed NETSCOUT’s nGeniusONE packet‑based service assurance platform, leveraging Adaptive Service Intelligence (ASI) metadata to deliver real‑time, hop‑by‑hop visibility and automated anomaly detection for faster root‑cause analysis. The solution improved service reliability and uptime, dramatically reduced MTTK/MTTR, cut war‑room time by 50%, reduced CAPEX by 10–24% and delivered six‑ to seven‑figure ROI, while enabling proactive triage that prevented major service disruptions during high‑traffic events.

Telus

Garry Alter

Network Design Specialist