Case Study: TELUS achieves up to 67% lower TCO and 80% faster service configuration with Netcracker NaaS

TELUS Differentiates its NaaS Offering With a Digital Experience From Netcracker

TELUS, one of Canada’s fastest-growing national telecommunications and healthcare IT providers, faced high costs, long turnaround times and complex IT ecosystems when designing and operating enterprise networks. To evolve its B2B portfolio and deliver a more innovative, cloud-ready customer experience for wholesale and SMB markets, TELUS aimed to introduce a Network-as-a-Service (NaaS) offering—beginning with SD‑WAN and security—that would be simple, automated and self‑service.

Partnering with Netcracker, TELUS extended an existing BSS/OSS stack to deliver a unified self‑service portal, zero‑touch provisioning, CPQ for resellers, VNF/SD‑WAN integrations and customizable monitoring. The solution enabled plug‑and‑play deployments, access‑agnostic services and faster market entry, delivering up to 67% lower total cost of ownership and 80% faster network service configuration, and earning industry recognition for innovation.

Telus

Ibrahaim Gedeon

Chief Technology Officer