Enghouse Interactive B2B Case Studies & Customer Successes

Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including AndTek, Arc, CosmoCom, Datapulse, IAT, IT Sonix, Presence Technology, Reitek, Safeharbor, Survox, Syntellect, Telrex, Trio, Voxtron and Zeacom. Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction. The company develops a comprehensive portfolio of customer interaction management solutions. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 800 dedicated staff across the company’s international operations.

1&1 Internet achieves a centralized, scalable cloud contact center and top-ranked customer service with Enghouse Interactive CCSP

1&1 Internet

Adrienne Arsht Center for the Performing Arts achieves dramatic customer-service improvement and rapid, scalable omnichannel contact center with Enghouse Interactive

Adrienne Arsht Center

James J. Thompson

Assistant Vice President of Information Technologies

Affinion International achieves faster customer verification and improved agent efficiency with Enghouse Interactive

Affinion International

Andrew Mutch

Vice President Field Operations

Anheuser-Busch Employees' Credit Union achieves an integrated, scalable Summit contact center and improved member service with Enghouse Interactive (Syntellect CIM)

Anheuser-Busch Employees' Credit Union

Calvin Curdt

Vice President of Information Systems

BT Group achieves rapid global cloud contact centre deployment and improved customer service with Enghouse Interactive

BT Group

Luc Puylaert

Senior Product Manager

Butler County Children Services achieves 100% call recording for compliance and security with Enghouse Interactive

Butler County Children Services

Mike Gustin

IT Project Manager

Cardiff Council achieves streamlined, multilingual, single-number access to 130 services with Enghouse Interactive

Cardiff Council

Isabelle Bignall

Head of Contact Center Services

CCS Media achieves boosted sales and optimized account management with Enghouse Interactive Call Recording

CCS Media

Tony Cooke

Technical Services Sales Director

Cellebrum Technologies Ltd achieves 80% faster service creation with Enghouse Interactive's CT ADE

Cellebrum Technologies Ltd

Saket Agarwal

CEO

Colorado Department of Corrections creates inmate IT jobs and secures help-desk calls with Enghouse Interactive CallRex

Colorado Department of Corrections

Ron Wiseman

IT Manager

Critical National Infrastructure Authority achieves consistent SLA performance and answers every call within 3 rings with Enghouse Interactive's Arc solution

Critical National Infrastructure Authority

Omar Alshehhi

Captain Engineer

DTZ achieves unified communications and improved customer service with Enghouse Interactive

DTZ

Ed Mitchell

Technical Architect

EarthBend achieves enterprise-grade, white-label cloud contact center for reseller partners at SMB price point with Enghouse Interactive CCSP

EarthBend

Engineered Protection Systems secures commitment to customer service with Enghouse Interactive's CallRex call recording

Engineered Protection Systems

Eric Hoskinson

Director of Technology

Evergreen Professional Recoveries achieves $10,000+ savings and reduced legal liability with Enghouse Interactive CallRex call recording

Evergreen Professional Recoveries

Ken Ross

CEO

Evolve IP achieves double-digit growth with Enghouse Interactive's CCSP 7.2

Evolve IP

Leon Schuurmans

Director of Business Development and Marketing

Forte Payment Systems achieves scalable, secure 24/7 payment processing with Enghouse Interactive

Forte Payment Systems

Jeff Thorness

CEO

Gorham Savings Bank achieves faster customer access and improved service with Enghouse Interactive

Gorham Savings Bank

Kevin Heatley

Vice President of Information Technology

Green Mountain Energy doubles IVR bill-pay transactions and speeds payments with Enghouse Interactive (Syntellect Communications Portal)

Green Mountain Energy

Heidi Schrab

Director of Operations

Heffernan Insurance Brokers achieves faster response times and improved call routing with Enghouse Interactive

Heffernan Insurance Brokers

John Petersen

Chief Information Officer

Helly Hansen achieves streamlined contact centre operations and tighter cost control with Enghouse Interactive Communications Center

Helly Hansen

Sandy Abrahams

IT Director

Keany Produce achieves improved customer service and employee productivity with Enghouse Interactive Call Recording

Keany Produce

Dawn Eastwood

Director of IT

Kindred Partners achieves cost‑effective call recording and improved call‑center quality monitoring with Enghouse Interactive

Kindred Partners

Drew Clauson

President

McDougall Scientific achieves streamlined clinical-trial randomization, drug supply management and improved business continuity with Enghouse Interactive Communications Portal

McDougall Scientific

Metro Bank achieves scalable, feature-rich IVR and improved customer service with Enghouse Interactive

Metro Bank

Anthony Thomson

Chairman and Founder

Microster Pty Limited achieves rapid, cost-effective IVR-enabled workforce scheduling with Enghouse Interactive

Microster Pty Limited

Michael Bowman

Microster Pty Limited

Mobile Mentor achieves 300% agent productivity boost and reduced costs with Enghouse Interactive's CosmoCall Universe

Mobile Mentor

Ross Skalecki

General Manager, Operations

MobilePeople achieves scalable self-service handling over 1 million calls a day with Enghouse Interactive Communications Portal

MobilePeople

Jens Hammering

CEO

MyCom AG achieves rapid CTI deployment and $60K–$80K per-switch savings with Enghouse Interactive's CT Connect

MyCom AG

Karsten Reimann

Chairman

NACR, Inc. achieves an enterprise multimedia contact center and seamless Lync-to-Skype/Avaya integration with Enghouse Interactive

NACR, Inc.

Luke Kannel

Microsoft Certified Lync Master

Improved Call Handling and Customer Service

NHS Greater Glasgow And Clyde

Karen McSweeney

Telecommunications General Manager

North Shore Credit Union achieves enhanced member self-service and call centre flexibility with Enghouse Interactive’s Syntellect Communications Portal (SCP)

North Shore Credit Union

Fred Cook

Chief Information Officer

NRG Energy achieves 60% lower call-recording costs with Enghouse Interactive (CallRex)

NRG Energy

Sally McPhillips

Telecom Manager

Partner Colorado Credit Union achieves enhanced member experience and operational efficiency with Enghouse Interactive

Partner Colorado Credit Union

Penchant Software achieves rapid deployment of automated shipment notifications with Enghouse Interactive's CT ADE

Penchant Software

Dave Collins

President

Santa Clara Valley Medical Center achieves sub-2-minute wait times and fewer dropped calls with Enghouse Interactive

Santa Clara Valley Medical Center

Greg Price

Deputy Director of Ambulatory Care

Scottish Borders Council achieves improved customer service and reduced costs with Enghouse Interactive Communications Center on Microsoft Lync

Scottish Borders Council

Stephen Roy

Project Manager

Southeastern Grocers achieves sub‑11‑second response times and improved agent productivity with Enghouse Interactive

Southeastern Grocers

Spotless Group achieves zero‑downtime migration of its mission‑critical IT helpdesk to Microsoft Lync with Enghouse Interactive

Spotless Group

Geoff Dumesny

Infrastructure Programme Manager

State of Louisiana achieves streamlined, scalable and resilient cloud contact centers with Enghouse Interactive CCSP

State of Louisiana

Renita Williams

Director Office of Unemployment Insurance

Strathmore's Who's Who achieves faster, cost-effective call recording and improved agent coaching with Enghouse Interactive

Strathmore’s Who’s Who

Chris Ziminski

IT Manager

Teleperformance achieves cost savings and improved reliability with Enghouse Interactive Outbound Communicator

Teleperformance

TELUS achieves a scalable multitenant cloud contact center and faster time-to-revenue with Enghouse Interactive’s CCSP

Telus

Chad Wormington

Strategic Director, Contact Centre Technology and Services

Towers Watson achieves faster, more consistent customer service with Enghouse Interactive Contact Center: Enterprise

Towers Watson

Brendan Mooney

Operations Manager

Town of Smyrna improves call documentation and reduces disputes with Enghouse Interactive

Town of Smyrna

James Markow

Information Systems Manager

Toyota Material Handling achieves $120,000/year cost savings and improved call handling with Enghouse Interactive (Datapulse Intuition 1000)

Toyota Material Handling

Kim Cawood

Human Resources

U.S. Oil, Inc. achieves company-wide accountability and cost savings with Enghouse Interactive’s CallRex

U.S. Oil, Inc.

Tom Kriplean

Technology Director

UMass Lowell achieves streamlined student communications and scalable, higher-quality contact center service with Enghouse Interactive's Communications Center and Quality Management Suite

UMass Lowell

United Supply Company speeds dispute resolution and gains ROI with Enghouse Interactive’s CallRex call recording software

United Supply Company

Don Gregory

IT manager

University of Wolverhampton achieves exceptional call handling and cost savings with Enghouse Interactive Arc Pro for Cisco

University of Wolverhampton

Pam Barry

Communication Services Supervisor

University Physicians achieves reliable, easy-to-administer call recording and faster dispute resolution with Enghouse Interactive (CallRex)

University Physicians

Elizabeth Beasley

Director of the Ambulatory Access Center

Upstate New York Transplant Services documents donor consents and ensures regulatory compliance with Enghouse Interactive's CallRex call recording

Upstate New York Transplant Services

Margaret R. Cosentino

Vice President of Information Services

US-based Global Pharmaceutical Company achieves improved staff productivity and instant Cisco handset directory access with Enghouse Interactive

US-based Global Pharmaceutical Company

VoltDelta Resources achieves affordable, pay-as-you-go operator service modernization with Enghouse Interactive

VoltDelta Resources

Joe Diangelo

President

Willamette Education Service District achieves faster call resolution and reduced wait times with Enghouse Interactive

Willamette Education Service District

Scott Voll

Voice / Network Operations Supervisor

Yellow Cab Cooperative achieves superior customer service with Enghouse Interactive Call Recording

Yellow Cab Cooperative

Tomas Smith

IT and Communications Manager

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Enghouse Interactive B2B Case Studies & Customer Successes

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