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Visit Website1&1 Has Proven Results With CCSP and Shifting To A Cloud Model For Customer Service
1&1 Internet
Enghouse Interactive
Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including AndTek, Arc, CosmoCom, Datapulse, IAT, IT Sonix, Presence Technology, Reitek, Safeharbor, Survox, Syntellect, Telrex, Trio, Voxtron and Zeacom. Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction. The company develops a comprehensive portfolio of customer interaction management solutions. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 800 dedicated staff across the company’s international operations.
Case Studies
Showing 61 Enghouse Interactive Customer Success Stories
Adrienne Arsht Center - Customer Case Study
Adrienne Arsht Center
James J. Thompson
Assistant Vice President of Information Technologies
Using Technology to Improve Customer Service
Affinion International
Andrew Mutch
Vice President Field Operations
Air Products Medical Improves Service with Cloud-based Call Center Solution from BT
Air Products Medical Gmbh
Renay Merdan
Customer Service Manager
Building an Integrated Summit® Solution
Anheuser-Busch Employees' Credit Union
Calvin Curdt
Vice President of Information Systems
Global cloud contact centre platform finds favour with BT and its customers alike
BT Group
Luc Puylaert
Senior Product Manager
Achieving Policy Compliance with Call Recording
Butler County Children Services
Mike Gustin
IT Project Manager
Using Customer Interaction Management Technology to Provide Easy Access to Services
Cardiff Council
Isabelle Bignall
Head of Contact Center Services
How Call Recording Helped CCS Media Turn the Spotlight on Quality
CCS Media
Tony Cooke
Technical Services Sales Director
Cellebrum Technologies Standardizes on CT ADE
Cellebrum Technologies Ltd
Saket Agarwal
CEO
ClinPro - Customer Case Study
ClinPro
Rich Purcell
president
Call Recording Creates Opportunities while Maintaining Security
Colorado Department of Corrections
Ron Wiseman
IT Manager
Delivering Outstanding Services with Enghouse Interactive
Critical National Infrastructure Authority
Omar Alshehhi
Captain Engineer
Commercial Property Giants Install New Central Switchboard
DTZ
Ed Mitchell
Technical Architect
Tenured Cloud and Managed Services Provider Brings Enterprise-Grade Cloud Contact Center to Reseller Partners at SMB Price Point
EarthBend
Engineered Protection Systems Secures Commitment to Customer Service
Engineered Protection Systems
Eric Hoskinson
Director of Technology
Evergreen Professional Recoveries Saved Over $10,000 With CallRex Call Recording Software
Evergreen Professional Recoveries
Ken Ross
CEO
Evolve IP Continues Double-digit Growth with Enghouse
Evolve IP
Leon Schuurmans
Director of Business Development and Marketing
Taking the Friction Out of Payment Processing
Forte Payment Systems
Jeff Thorness
CEO
Gorham Savings Uses Technology to Improve Customer Service
Gorham Savings Bank
Kevin Heatley
Vice President of Information Technology
Selects Next Generation Voice Solution and Increases Automation
Green Mountain Energy
Heidi Schrab
Director of Operations
Healthy Mothers, Healthy Babies Coalition of Georgia Improved Training and Quality Assurance
Healthy Mothers, Healthy Babies Coalition of Georgia (HMHB)
Susan Milne
Operations Manager
Heffernan Insurance Brokers - Customer Case Study
Heffernan Insurance Brokers
John Petersen
Chief Information Officer
A New Way of Communicating Lync drives Helly Hansen’s Contact Centre Journey
Helly Hansen
Sandy Abrahams
IT Director
Improving Your Business with Call Recording
Keany Produce
Dawn Eastwood
Director of IT
CallRex Call Recording Software Used by Kindred to Document Calls and Monitor Call Center Success
Kindred Partners
Drew Clauson
President
McDougall Scientific - Customer Case Study
McDougall Scientific
Creates a Revolution in Banking with Unparalleled Customer Service
Metro Bank
Anthony Thomson
Chairman and Founder
Microster Pty Limited Voice-Enables Workforce Management Solutions
Microster Pty Limited
Michael Bowman
Microster Pty Limited
Mobile Mentor Deploys CosmoCall Universe
Mobile Mentor
Ross Skalecki
General Manager, Operations
Exceptional Self-Service Solution Handles Over 1 Million Calls A Day
MobilePeople
Jens Hammering
CEO
Standardizes on CT Connect to Enable CTI Capabilities for its Multichannel Contact Center Software
MyCom AG
Karsten Reimann
Chairman
NACR, Inc. - Customer Case Study
NACR, Inc.
Luke Kannel
Microsoft Certified Lync Master
Improved Call Handling and Customer Service
NHS Greater Glasgow And Clyde
Karen McSweeney
Telecommunications General Manager
North Shore Credit Union Implements an IVR Solution to Support Member Self-Service
North Shore Credit Union
Fred Cook
Chief Information Officer
Reduces Call Recording Costs by 60 Percent with CallRex Solution
NRG Energy
Sally McPhillips
Telecom Manager
Partner Colorado Credit Union - Customer Case Study
Partner Colorado Credit Union
Penchant Software Uses CT ADE to Power Shipment Notifications for its Supply Chain Software
Penchant Software
Dave Collins
President
Santa Clara Valley Medical Center Improves Patient Care with IVR
Santa Clara Valley Medical Center
Greg Price
Deputy Director of Ambulatory Care
Helping Scottish Borders Council Answer the Public’s Questions
Scottish Borders Council
Stephen Roy
Project Manager
Smart Communications, Inc. - Customer Case Study
Smart Communications, Inc.
Southeastern Grocers - Customer Case Study
Southeastern Grocers
CT Connect Optimizes Call Center Operations for Major Utility
Southern California Utility Company
Spotless Group Migrate to Lync with no Downtime
Spotless Group
Geoff Dumesny
Infrastructure Programme Manager
State of Louisiana - Customer Case Study
State of Louisiana
Renita Williams
Director Office of Unemployment Insurance
Strathmore’s Who’s Who - Customer Case Study
Strathmore’s Who’s Who
Chris Ziminski
IT Manager
Centralised operations saved costs and improved reliability
Teleperformance
TELUS Better Serves Business Customers With Cloud Contact Center Based on Enghouse’s CCSP
Telus
Chad Wormington
Strategic Director, Contact Centre Technology and Services
How Enghouse Interactive Helped Towers Watson Transform its Customer Experience Delivery
Towers Watson
Brendan Mooney
Operations Manager
Town of Smyrna Improves Call Documentation and Reduces Disputes with CallRex Call Recording Software
Town of Smyrna
James Markow
Information Systems Manager
Significant Increase in Efficiencies and Savings
Toyota Material Handling
Kim Cawood
Human Resources
U.S. Oil, Inc. - Customer Case Study
U.S. Oil, Inc.
Tom Kriplean
Technology Director
How The University of Massachusetts Lowell streamlined communications with students and created a more interactive, agile framework
UMass Lowell
United Supply Company Speeds Dispute Resolution with CallRex Call Recording Software
United Supply Company
Don Gregory
IT manager
University of Wolverhampton - Customer Case Study
University of Wolverhampton
Pam Barry
Communication Services Supervisor
University Physicians - Customer Case Study
University Physicians
Elizabeth Beasley
Director of the Ambulatory Access Center
Upstate New York Transplant Services Documents Donation Consents with CallRex Call Recording Software
Upstate New York Transplant Services
Margaret R. Cosentino
Vice President of Information Services
US-based Global Pharmaceutical Company - Customer Case Study
US-based Global Pharmaceutical Company
VoltDelta Partners with Syntellect to Offer Hosted DA CXP
VoltDelta Resources
Joe Diangelo
President
Improved Caller Service and Operator Productivity
Willamette Education Service District
Scott Voll
Voice / Network Operations Supervisor
Superior Customer Service with Call Recording
Yellow Cab Cooperative
Tomas Smith
IT and Communications Manager
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