Enghouse Interactive B2B Case Studies & Customer Successes

Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including AndTek, Arc, CosmoCom, Datapulse, IAT, IT Sonix, Presence Technology, Reitek, Safeharbor, Survox, Syntellect, Telrex, Trio, Voxtron and Zeacom. Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction. The company develops a comprehensive portfolio of customer interaction management solutions. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 800 dedicated staff across the company’s international operations.

1&1 Has Proven Results With CCSP and Shifting To A Cloud Model For Customer Service

1&1 Internet

Adrienne Arsht Center - Customer Case Study

Adrienne Arsht Center

James J. Thompson

Assistant Vice President of Information Technologies

Using Technology to Improve Customer Service

Affinion International

Andrew Mutch

Vice President Field Operations

Building an Integrated Summit® Solution

Anheuser-Busch Employees' Credit Union

Calvin Curdt

Vice President of Information Systems

Global cloud contact centre platform finds favour with BT and its customers alike

BT Group

Luc Puylaert

Senior Product Manager

Achieving Policy Compliance with Call Recording

Butler County Children Services

Mike Gustin

IT Project Manager

Using Customer Interaction Management Technology to Provide Easy Access to Services

Cardiff Council

Isabelle Bignall

Head of Contact Center Services

How Call Recording Helped CCS Media Turn the Spotlight on Quality

CCS Media

Tony Cooke

Technical Services Sales Director

Cellebrum Technologies Standardizes on CT ADE

Cellebrum Technologies Ltd

Saket Agarwal

CEO

Call Recording Creates Opportunities while Maintaining Security

Colorado Department of Corrections

Ron Wiseman

IT Manager

Delivering Outstanding Services with Enghouse Interactive

Critical National Infrastructure Authority

Omar Alshehhi

Captain Engineer

Commercial Property Giants Install New Central Switchboard

DTZ

Ed Mitchell

Technical Architect

Tenured Cloud and Managed Services Provider Brings Enterprise-Grade Cloud Contact Center to Reseller Partners at SMB Price Point

EarthBend

Engineered Protection Systems Secures Commitment to Customer Service

Engineered Protection Systems

Eric Hoskinson

Director of Technology

Evergreen Professional Recoveries Saved Over $10,000 With CallRex Call Recording Software

Evergreen Professional Recoveries

Ken Ross

CEO

Evolve IP Continues Double-digit Growth with Enghouse

Evolve IP

Leon Schuurmans

Director of Business Development and Marketing

Taking the Friction Out of Payment Processing

Forte Payment Systems

Jeff Thorness

CEO

Gorham Savings Uses Technology to Improve Customer Service

Gorham Savings Bank

Kevin Heatley

Vice President of Information Technology

Selects Next Generation Voice Solution and Increases Automation

Green Mountain Energy

Heidi Schrab

Director of Operations

Heffernan Insurance Brokers - Customer Case Study

Heffernan Insurance Brokers

John Petersen

Chief Information Officer

A New Way of Communicating Lync drives Helly Hansen’s Contact Centre Journey

Helly Hansen

Sandy Abrahams

IT Director

Improving Your Business with Call Recording

Keany Produce

Dawn Eastwood

Director of IT

CallRex Call Recording Software Used by Kindred to Document Calls and Monitor Call Center Success

Kindred Partners

Drew Clauson

President

McDougall Scientific - Customer Case Study

McDougall Scientific

Creates a Revolution in Banking with Unparalleled Customer Service

Metro Bank

Anthony Thomson

Chairman and Founder

Microster Pty Limited Voice-Enables Workforce Management Solutions

Microster Pty Limited

Michael Bowman

Microster Pty Limited

Mobile Mentor Deploys CosmoCall Universe

Mobile Mentor

Ross Skalecki

General Manager, Operations

Exceptional Self-Service Solution Handles Over 1 Million Calls A Day

MobilePeople

Jens Hammering

CEO

Standardizes on CT Connect to Enable CTI Capabilities for its Multichannel Contact Center Software

MyCom AG

Karsten Reimann

Chairman

NACR, Inc. - Customer Case Study

NACR, Inc.

Luke Kannel

Microsoft Certified Lync Master

Improved Call Handling and Customer Service

NHS Greater Glasgow And Clyde

Karen McSweeney

Telecommunications General Manager

North Shore Credit Union Implements an IVR Solution to Support Member Self-Service

North Shore Credit Union

Fred Cook

Chief Information Officer

Reduces Call Recording Costs by 60 Percent with CallRex Solution

NRG Energy

Sally McPhillips

Telecom Manager

Partner Colorado Credit Union - Customer Case Study

Partner Colorado Credit Union

Penchant Software Uses CT ADE to Power Shipment Notifications for its Supply Chain Software

Penchant Software

Dave Collins

President

Santa Clara Valley Medical Center Improves Patient Care with IVR

Santa Clara Valley Medical Center

Greg Price

Deputy Director of Ambulatory Care

Helping Scottish Borders Council Answer the Public’s Questions

Scottish Borders Council

Stephen Roy

Project Manager

Southeastern Grocers - Customer Case Study

Southeastern Grocers

Spotless Group Migrate to Lync with no Downtime

Spotless Group

Geoff Dumesny

Infrastructure Programme Manager

State of Louisiana - Customer Case Study

State of Louisiana

Renita Williams

Director Office of Unemployment Insurance

Strathmore’s Who’s Who - Customer Case Study

Strathmore’s Who’s Who

Chris Ziminski

IT Manager

Centralised operations saved costs and improved reliability

Teleperformance

TELUS Better Serves Business Customers With Cloud Contact Center Based on Enghouse’s CCSP

Telus

Chad Wormington

Strategic Director, Contact Centre Technology and Services

How Enghouse Interactive Helped Towers Watson Transform its Customer Experience Delivery

Towers Watson

Brendan Mooney

Operations Manager

Town of Smyrna Improves Call Documentation and Reduces Disputes with CallRex Call Recording Software

Town of Smyrna

James Markow

Information Systems Manager

Significant Increase in Efficiencies and Savings

Toyota Material Handling

Kim Cawood

Human Resources

U.S. Oil, Inc. - Customer Case Study

U.S. Oil, Inc.

Tom Kriplean

Technology Director

How The University of Massachusetts Lowell streamlined communications with students and created a more interactive, agile framework

UMass Lowell

United Supply Company Speeds Dispute Resolution with CallRex Call Recording Software

United Supply Company

Don Gregory

IT manager

University of Wolverhampton - Customer Case Study

University of Wolverhampton

Pam Barry

Communication Services Supervisor

University Physicians - Customer Case Study

University Physicians

Elizabeth Beasley

Director of the Ambulatory Access Center

Upstate New York Transplant Services Documents Donation Consents with CallRex Call Recording Software

Upstate New York Transplant Services

Margaret R. Cosentino

Vice President of Information Services

US-based Global Pharmaceutical Company - Customer Case Study

US-based Global Pharmaceutical Company

VoltDelta Partners with Syntellect to Offer Hosted DA CXP

VoltDelta Resources

Joe Diangelo

President

Improved Caller Service and Operator Productivity

Willamette Education Service District

Scott Voll

Voice / Network Operations Supervisor

Superior Customer Service with Call Recording

Yellow Cab Cooperative

Tomas Smith

IT and Communications Manager

No matching case studies

Enghouse Interactive B2B Case Studies & Customer Successes

Case Studies

Featured Companies

Ravelin Technology

Neue World

Simple Machines Marketing